Building Enhanced CX with effective Content Management and Employee Experiences

About the Brand

The client is multiple award-winning Healthcare IT Leader that digitises, connects, and analyzes Singapore's health ecosystem. Its aim is to improve the Singapore population's health and health administrations by integrating intelligent, highly resilient, and cost-effective technologies.

Business Needs

There was a need to for a partner who had the expertise in managing their current SharePoint based portal and in devising a coherent migration strategy.

  • Upgrade current SharePoint version to the newest version
  • Stay ahead of the curve in the highly competitive healthcare environment
  • Seamless operation & collaboration and to efficiently manage costs
  • Build a responsive web design to remove clutter and ensure web pages are equally good irrespective of the device/application

Solutioning proposed by Espire

Espire proposed a robust strategy to address the upgrade & migration objectives meeting all technical and security aspects - leveraging expertise of our dedicated SharePoint CoE

We had also suggested UI for each mobile and device, individually

  • Thorough assessment done to understand technical support required for successful migration strategy and implementation
  • Conducted comprehensive design & initiated migration of the platform to SharePoint's newest upgrade
  • Provided architecture, upgrade, migration, application support & UX services
  • Ensured managed services & support along with active governance and quality measures for timely delivery of the project
  • Performance testing carried out also as part of the project

Business Benefits

  • Mitigating disparate CX on multiple platforms & increasing engagement with mobile friendly portal tailored for the customers on the go
  • Responsive design implementation resulting in impressive CX
  • Effective management of content-anywhere and anytime leading to enhanced Multiexperience for business users
  • Significant improvement in overall Employee Experience (EX) - improved ease of use & accessibility for several stakeholders with a centralised "Procurement Portal"
  • Secure migration to cloud for scalability with better content management
  • Reduced time and maintenance cost & Enabled secure communication with visitors/clients

Tools & Technologies

  • ASP.Net
  • SharePoint Server
  • SharePoint Designer
  • Jmeter
  • Windows Server
  • JQuery
  • Silverlight
  • Broken Links
  • SQL Server
  • Visual Studio
  • NuGet
  • Analysis Testing Tool

Download Case Study

RELATED CASE STUDIES

Creating an automated online voting platform for seamless onboarding and improved Voter Experience

One of the major challenges faced by the customer was - conducting the cooperative elections amidst the nationwide lockdowns in the US as casting votes on a piece of paper was neither safe nor feasible. Espire built an online voting application to integrate all the three existing ways of voting in one place including: Online voting (through a website), SmartHub voting (through single sign-on), Paper ballot voting (which includes data entry and verification)

Enhanced user query resolution with Microsoft Azure-based Chatbot for a Leading Australian University

A leading Public University with campuses across Australia and Internationally.This Australian University is ranked in the top two percent of universities worldwide by the Times Higher Education World University Rankings required a strategic technology partner to develop a self-service chatbot for streamlining systems and processes for optimal utilization

Successfully Carried out Cloud Migration for a Leading US-based Healthcare Organization

The customer specializes in creating and delivering patient obligation communications for healthcare revenue cycle management they were managing critical business data on-premises, which increased their capital and operating expenditure on physical infrastructure, that needed a technology solution to support application scalability and disaster recovery also required a strategic technology partner to carry out dataset movement from on-premises to AWS

Improved Customer Experience & Collaboration for a Leading Hospital in Singapore

A leading hospital in the Singapore group of healthcare institutions which was established in 2008. The client is the group's largest hospital and serves as the tertiary hospital for the cluster. Required a user-friendly portal with enhanced features for collaboration and data sharing for the staff, Needed to create an Intranet portal, which serves as a gateway to access all other institution sites under its cluster

Digital workplace solutions for the healthcare sector

Digital workplace solutions can help healthcare workers share critical patient data with utmost confidentiality, while effectively collaborating within different departments of the hospital to share knowledge, discuss treatment regime and save lives

Accelerating digital experiences with powerful ui ux for leading industries

UI & UX has emerged as a mainstay when it comes to offering an engaging and easy-to-navigate website/user interface to users. A careful UI/UX design strategy can help in transforming the way organizations interact with their customers as well as their employees by making the platform more streamlined, agile, proactive, easy-to-use and intuitive. Moreover, it can help in increasing user retention, engagement, conversion rates and eventually better ROI.

Microsoft graph import third party platform messages in teams

Managing multiple points of interactions across diverse messaging platforms is not only tedious but also becomes a point of confusion with potential loss of information. Taking cognizance of this, Microsoft Graph has launched APIs to programmatically import third-party platform messages into Microsoft Teams. Users can now import channel messages into a new team, specify the message sender, add timestamp and link to files

Microsoft graph top usecases for businesses to bolster productivity and growth

Microsoft Graph has emerged as a preferred choice for large enterprises for building scalable solutions across multiple platforms and APIs. With its wide access to data and insights, it allows developers to create customer-centric solutions and deliver impeccable experiences across multiple devices to millions of users

Espires top 10 webinars for fy20 21 a win win for us our partners and customers

With FY20-21 in hindsight, in this blog, we share a list of Espire’s top 10 webinars from the past financial year that resulted in win-win for us, our partners and our clients!