Bringing Business Agility in Digital Migration for a leading CCM Provider



About the Brand

  • Leading service provider in UK
  • Provides document outsourcing services to various customers - BFSI, Utilities & Telecom
  • Earlier engagements include - Pre-Processing, Composition, Post-processing, Output Management, & Software Testing

Business Needs

The primary need for the business was for a comprehensive new CCM package -With Exstreamlicenses expiring end of Dec 2019.

Some of the important points to note were:

  • Carry out migration for 4 end clients in need of critical direct mail (DM) services
  • With ~500 jobs per month, a fast turnaround time needed in DM. Time a crucial deterrent as this is 24x7 business
  • Maintain As-Is environment
  • ROI & cost benefits with a technology platform that is more in sync with the needs of the customer

Business Solution

As part of the entire migration process, the following was the broad roadmap taken:

Migration from Exstream

  • Requirement Analysis/Re-engineering
  • Input Data Analysis
  • Design Analysis
  • Print House Requirements Analysis (If any)
  • Technical design document creation and Signoff
  • Templates Migration and Unit Test
  • Functional Testing in QA Env
  • Integrations Test in UAT by CMS and further Production deployment

Business Benefits

  • 85%-time savings in testing enabled with automation, along with significant cost savings
  • More suitable for cloud environment
  • Perfect for large-scale variable document composition andlarge-scale migrations
  • Maintain graphic quality and colors of the supplied PDF
  • More powerful & intuitive UX than other options

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