About the Brand
- Leading service provider in UK
- Provides document outsourcing services to various customers - BFSI, Utilities & Telecom
- Earlier engagements include - Pre-Processing, Composition, Post-processing, Output Management, & Software Testing
Business Needs
The primary need for the business was for a comprehensive new CCM package -With Exstreamlicenses expiring end of Dec 2019.
Some of the important points to note were:
- Carry out migration for 4 end clients in need of critical direct mail (DM) services
- With ~500 jobs per month, a fast turnaround time needed in DM. Time a crucial deterrent as this is 24x7 business
- Maintain As-Is environment
- ROI & cost benefits with a technology platform that is more in sync with the needs of the customer
Business Solution
As part of the entire migration process, the following was the broad roadmap taken:
Migration from Exstream
- Requirement Analysis/Re-engineering
- Input Data Analysis
- Design Analysis
- Print House Requirements Analysis (If any)
- Technical design document creation and Signoff
- Templates Migration and Unit Test
- Functional Testing in QA Env
- Integrations Test in UAT by CMS and further Production deployment
Business Benefits
- 85%-time savings in testing enabled with automation, along with significant cost savings
- More suitable for cloud environment
- Perfect for large-scale variable document composition andlarge-scale migrations
- Maintain graphic quality and colors of the supplied PDF
- More powerful & intuitive UX than other options
