Bringing Business Agility in Digital Migration for a leading CCM Provider



About the Brand

  • Leading service provider in UK
  • Provides document outsourcing services to various customers - BFSI, Utilities & Telecom
  • Earlier engagements include - Pre-Processing, Composition, Post-processing, Output Management, & Software Testing

Business Needs

The primary need for the business was for a comprehensive new CCM package -With Exstreamlicenses expiring end of Dec 2019.

Some of the important points to note were:

  • Carry out migration for 4 end clients in need of critical direct mail (DM) services
  • With ~500 jobs per month, a fast turnaround time needed in DM. Time a crucial deterrent as this is 24x7 business
  • Maintain As-Is environment
  • ROI & cost benefits with a technology platform that is more in sync with the needs of the customer

Business Solution

As part of the entire migration process, the following was the broad roadmap taken:

Migration from Exstream

  • Requirement Analysis/Re-engineering
  • Input Data Analysis
  • Design Analysis
  • Print House Requirements Analysis (If any)
  • Technical design document creation and Signoff
  • Templates Migration and Unit Test
  • Functional Testing in QA Env
  • Integrations Test in UAT by CMS and further Production deployment

Business Benefits

  • 85%-time savings in testing enabled with automation, along with significant cost savings
  • More suitable for cloud environment
  • Perfect for large-scale variable document composition andlarge-scale migrations
  • Maintain graphic quality and colors of the supplied PDF
  • More powerful & intuitive UX than other options

Download Case Study

RELATED CASE STUDIES

Delivering Consistent And Compelling Customer Communication With Self Serve Communication Portal

Delivering Consistent And Compelling Customer Communication With Self Serve Communication Portal

Workflow Re-Engineering and Print Production Management Solution

The client is renowned for offering comprehensive suite of mail stream solutions ranging from creation to production and distribution. Client's existing solution provided barcoding, printing and dispatch options but the changing business requirements demanded an automated customised e-mail mechanism

Upgrading Legacy Oracle Forms & Reports Based Applications

The client is a renowned global document management company known for its diverse printing product line, multifunction systems, photo copiers, digital production printing presses and related consulting services and supplies.

Top 5 reasons to modernize and automate your reinsurance management system now

Reinsurance is a critical aspect of the insurance industry, helping companies manage risk and protect against large losses. In this article, we'll explore the top 5 reasons why companies should modernize and automate their reinsurance management systems now. Read more...

Drive operational excellence with supply chain execution and manufacturing operations management

Supply Chain Execution (SCE) and Manufacturing Operations Management (MOM) convergence can lead to the end of silos in the supply chain by providing a unified view of all processes and enabling better communication and collaboration between different departments and partners.

How insurers can improve customer experience and operational efficiency with dynamic customer

To keep up with rising expectations for customer experience, insurance companies are working to establish the infrastructure necessary for personalized interactions, increased engagement, and additional value-added services.

Top 5 technology trends transforming the insurance industry in 2023

The insurance sector is expected to continue seeing technological advancements that transform the industry in 2023 – here are some of the most important insurance technology trends that you need to keep an eye on in the coming years.

Improve business experience and operational efficiency in reinsurance with agile solutions

As a leading Digital Transformation and Total Experience Leader, Espire is helping businesses in the insurance and reinsurance sector drive impeccable customer experience, employee experience and business experience by designing agile technology solutions to fast-track growth and enhance total experience. Here is a Snapshot of our expertise in Reinsurance.

global-locations

12

+

Global Locations

global-services

100

+

Global Customers Served

resources-certified

1200

+

Resources

technology-partnerships

30

+

Technology Partnerships

years-of-experience

20

+

Years of Experience in Digital Transformation & Total Experience