The COVID-19 outbreak has been an exceptional equaliser for all businesses and Microsoft Teams is catalyzing that change with empowered APIs. Organisations with digital readiness / digital-first approach are the ones that have been able to do business-as-usual, in these troubling times.
Sandy Shen, from Gartner has rightly stated "The value of digital channels, products and operations is immediately obvious to companies everywhere right now. Businesses that can shift technology capacity and investments to digital platforms will mitigate the impact of the outbreak and keep their companies running smoothly now, and over the long term."-
The most common challenge for organizations has been business continuity & quick, easy & effective collaboration among remote workforce has been the key driving factor to overcome the challenge - to which Microsoft Teams was the most obvious solution.
The new normal has put the debate over Teams adoption to rest, owing to its ability to act as the central hub of collaboration for employees and stakeholders across the globe resulting into not only restoring usual business operations, but also, increasing productivity & time-to-decision by manifolds.
1. Replacement of Skype For Business?
Teams is an improvised form of Skype for Business with highly empowered API integration capabilities. The architecture of Teams is running on top of 'Skype for business' as a service. Skype is mostly used for your chats and calls purposes whereas, Teams is more for collaboration and meetings with additional features of skype. Teams is placed as larger, more powerful, faster, more intuitive platform, based on much more robust privacy, compliance, and governance rules which is ideal for organizations of any size.
"Teams is inclusive and open, designed for a world in which five generations of workers are teaming up to work together and as much as 80% of an individual's time is spent engaging in some form of collaboration. It's also designed for a fluid, modern workplace in which more than 70% of workers will, by 2020, be working remotely." -Microsoft
2. An organizational approach to adoption
Teams adoption has brought a shift in the traditional ways of working to more inclusive & collaborative culture across the globe, where employees are more vocal about their ideas & opinion bringing agility & innovation in the system.
"Teams improved decision making by >17% as workers could more quickly make contact and communicate with fellow employees and review all the information, they need to make decisions more efficiently. Collaboration processes have been standardized, which speeds up decisions" -states a Forrester survey on MS Teams Adoption
Teams has opened new streams providing organizations with tailor-made solutions pertaining to updates, data and information as well as timely content. Microsoft with its data-driven listening strategy is enabling quick identification of issues and is building upon successful efforts - to eliminate and reduce errors and bugs. Training and associated campaigns are being run by Microsoft to ensure deeper penetration of Microsoft Teams. Microsoft's power BI dashboard enables it to capture critical insights and monitor any delinquency- along with the user surveys.
3. Key steps for effective Teams Adoption
Once you are up with Microsoft Teams, the next step would be to ensure that you take right steps for Teams implementation that justifies the end goals:
- Effective and seamless collaboration guidelines
- Well designed and articulated governance rules
- Building champions network
- Creation of a well-structured adoption program
- Developing collaterals and activities to build awareness
- Creating a more visible and active sponsor coalition
- Focus towards increasing engagement
- Minimal yet effective API integrations
- Finally, Nurture a culture of collaboration
Microsoft Teams Adoption - Final Note
Sharing ideas, communicating and collaborating on projects, training and feedback have all been made seamlessly possible with one centralized tool - Microsoft Teams! Teams is not just the new age messaging service and it is the way of working in the new normal!
Teams transcends the boundaries of text, voice or video capabilities by allowing for multiple API integrations (say tools like Power BI, Trello, Google Drive) and productivity tools (including Office 365 suite) within Teams interface itself. No hassles, no complexity and more importantly no more confusion for a mess load of disaggregated applications.
Are you enabled to operate your business remotely or still thinking on how to increase collaboration & productivity for workforce who are operating remotely? Global partnerships with over 20 leading brands such as Microsoft, Kofax, Quadient, Sitecore, Messagepoint, and others - enables Espire to be your one-stop destination for business on the go, thereby redefining customer experience with quick business gains.
MORE FROM OUR BLOGS
Creating an automated online voting platform for seamless onboarding and improved Voter Experience
One of the major challenges faced by the customer was - conducting the cooperative elections amidst the nationwide lockdowns in the US as casting votes on a piece of paper was neither safe nor feasible. Espire built an online voting application to integrate all the three existing ways of voting in one place including: Online voting (through a website), SmartHub voting (through single sign-on), Paper ballot voting (which includes data entry and verification)
Enhanced user query resolution with Microsoft Azure-based Chatbot for a Leading Australian University
A leading Public University with campuses across Australia and Internationally.This Australian University is ranked in the top two percent of universities worldwide by the Times Higher Education World University Rankings required a strategic technology partner to develop a self-service chatbot for streamlining systems and processes for optimal utilization
Designed a scalable Analytics and BI Platform for a leading UK-based Mutual Insurance Company
The client is a leading UK-based mutual insurance company, which provides general insurance products to the members of the trade union and other not-for-profit organizations. Due to the constraints of their existing legacy architecture, they were looking a modern web-based architecture which could seamlessly integrate with multiple in-house applications being used by their different departments.
Enhanced DW Ecosystem with Cloud Migration for a leading European Insurance Company
The customer who is a leading European insurance group, that provides different insurance products to over 30 countries, required a technology partner to carry out cloud migration as majority of data intake was through delimited files coming from varied sources & DW Integration to data sources was partially automated as in majority of cases data extracts were manually placed in folders. Espire assessed the business bottlenecks and suggested a two-step phase-wise approach to ensure incremental evolution of the DW ecosystem in cloud by migrating all existing data warehouse ecosystem from SQL Server to Azure Synapse.
Developed a Tuition Reduction Benefit Form with Signature & Notification Functionalities for a Leading Australian University
The customer wanted to develop an easily accessible form online to help students leverage the Tuition Reduction Benefit (TRB) seamlessly. Espire helped the customer create a TRB form by leveraging MS Power Apps using Canvas Apps, the submitted forms will get automatically stored in SharePoint & the approval process is built using Power Automate, the approving authority will receive an instant notification to approve/reject the form
Digital workplace solutions for the healthcare sector
Digital workplace solutions can help healthcare workers share critical patient data with utmost confidentiality, while effectively collaborating within different departments of the hospital to share knowledge, discuss treatment regime and save lives
Top 5 ways how digital transformation is empowering change in higher education
Digital transformation has helped higher education institutions optimize key business operations, while making education accessible to all the global citizens. Digital Education has been a key enabler for higher education institutes for driving greater enrolments as well as enriching student experience and engagements
Building next gen universities with digital workplace solutions for achieving total experience goals
Higher Education Universities must focus on digitally transforming their existing learning models while simplifying their operations by employing futuristic technologies to deliver unified experiences to the staff and students. With online, seamless, integrated, and intuitive collaboration tools, Digital Workplace solutions can help solve business problems and enable universities to operate productively.
Microsoft graph import third party platform messages in teams
Managing multiple points of interactions across diverse messaging platforms is not only tedious but also becomes a point of confusion with potential loss of information. Taking cognizance of this, Microsoft Graph has launched APIs to programmatically import third-party platform messages into Microsoft Teams. Users can now import channel messages into a new team, specify the message sender, add timestamp and link to files