Author : Gaurav Bhutani
Associate Director-Architecture and Services Software

Gaurav Bhutani is part of Espire EMEA Architecture and Services team, specializing in Utilities, Print Services, Travel and Government Projects.

Data Governance in the Utilities Sector

As per IDC, the global datasphere will grow to 175 zettabytes in 2025. 75% of this data will require special care and handling; and an impregnable Data Governance implementation is must for large organizations.

Utility companies are large organizations with many discrete sub-organizations, each managing various programs, processes, and systems. Most departments within a utility company work in siloes, they rarely share data and often end up duplicating it. This duplication of data gives rise to inefficient processes, poor customer service and missed business opportunities. Today’s mandate is, therefore, to evolve a governance model that ensures process, system, and data alignment to meet modern grid demands.

What is Data Governance?

Data governance enables companies to aggregate data across multiple processes and systems, particularly in customer and transmission subject areas. The Master Data managed data governance controls will bring in secure and trustworthy data, give accountability in sharing and consuming the data, meet agreed service levels and comply with legal and institutional frameworks.

Data governance forms the bedrock of business decision-making to guarantee customer stickiness, remodelling of business offerings and adding more service offerings at scale. With the rise in Cloud adoption and incremental use cases of sharing data with regulatory bodies, third parties, data aggregators, marketing firms, this controlled sharing of data is now obligatory rather a choice.

As the volume of data continues to grow, the importance of legal or compliant regulation becomes more critical. A robust Data Governance model is essential to define data and analytics strategy to ensure corporate integrity, business security, and consumer usability. Having a data governance framework improves effectiveness, provides visibility and control, and accelerates time-to-value of key business initiatives.

Key Objectives of a Data Governance Program for the Utilities Sector:

  • Data Governance helps organizations achieve the following enterprise objectives:
  • Increase the utility and reliability of data as an enterprise asset
  • Define decision rights and accountabilities
  • Ensure commonly used data components are consistently defined and well-understood
  • Guide the decision-making process around data management, particularly master data
  • Assure data visibility, entitlement, and sharing rules are well-defined and enforced
  • Increase the use and trust of data as an enterprise asset
  • Protect data and comply with regulatory requirements

Data Governance Focus Areas

As a leader in Digital Transformation and Total Experience, Espire has helped leading businesses in the Utilities sector orchestrate an extensive data governance plan to enhance operational efficiency and business experience. We have categorized prominent data challenges faced by businesses and their solutions to assemble appropriate business and technical SMEs for formulating policies, standards, and implementing rules. The top data governance focus areas for businesses include:

  1. Data Quality Management
  2. Master and Reference Data Management
  3. Metadata Management
  4. Data Lifecycle Management
  5. Data Security and access Management
  6. Data Retention, Destruction, and Archival Policies
  7. Data Architecture, Modelling, and design

Data governance in the utilities sector

For utility companies, an effective Data Governance program leverages the logical layer and transformations within the technology to automate the persistence of newly defined standards and definitions across the organization resulting in “little to no” change management for upstream processes and minimal impact to downstream processes.

Data Governance helps Utility companies achieve Total Experience at scale by improving customer service and digital experience, enhancing employee productivity and experience with seamless data accessibility and collaboration, while streamlining business experience with process control and data ownership.

To learn about our capabilities in the utilities sector, visit > https://  or reach out to us at


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