COVID-19: Espire’s Business Continuity Plan with focus on Health & Safety

Dear Valued Customers & Partners,

With the rapid increase of the coronavirus (COVID-19) outbreak, our world is witnessing exceptional & unprecedented times. In these times, we are committed to the Health & Safety of our employees, customers and partners, along with owning a social responsibility towards addressing the cause.

Espire is diligently working towards implementing latest Health & Safety recommendations issued by WHO, and National & local authorities.

With the government authorities calling for lockdown for the next 3 weeks till April 15th, we have initiated the next step of our Business Continuity Plan (BCP), where all our resources have been Working from Home (WFH) from 23rd March. Thereby, we have moved laptops & desktops to all team members’ homes – connected using secured links with respective VMs (virtual machines), to ensure smooth services to Espire customers.

At Espire, we are certified for ISO 22301:2012 standard for BCP and all processes & plans are aligned towards that standard.

Strong governance is in place where project managers, along with the Espire quality & security assurance group is tracking work every day. Furthermore, Microsoft Teams implementation have been successfully made on all systems being used by our workforce, to ensure collaboration & real-time communications towards better business outcomes.

Most of our work is based on datacentres of our customers. However, our very own Espire servers are set up in Azure Cloud or in our data centres, which are being actively managed from Delhi and Gurugram-based IT Infra teams.

We, at Espire, are committed to combat the adverse effects of COVID-19 and continue to provide uninterrupted services to our business fraternity, while ensuring that the health & safety of our employees is not compromised.

In these testing times, we are confident that with all proper planning and actions in place, we’ll be able to pull through this period with all our employees, customers and partners – along with smooth services. We’ll keep you informed on further updates.

Thank you for your continued patience and support during this time.

Are you also thinking to make your business function remotely, with more collaboration & productivity for workforce who are WFH? Global partnerships with over 20 leading brands such as Microsoft, Kofax, Quadient, Sitecore, Messagepoint, and others – enables Espire to be your one-stop destination for business on the go, thereby redefining customer experience.

Learn how we can help your digital business function on all times > here

MORE FROM OUR BLOGS

Delivering Consistent And Compelling Customer Communication With Self Serve Communication Portal

Workflow Re-Engineering and Print Production Management Solution

The client is renowned for offering comprehensive suite of mail stream solutions ranging from creation to production and distribution. Client's existing solution provided barcoding, printing and dispatch options but the changing business requirements demanded an automated customised e-mail mechanism

Transformation of Mailstream System of a UK Based Organization using the EMTEX VIP/VDE Technology

The client is renowned for offering comprehensive suite of mail stream solutions ranging from creation to production and distribution thus helping their customers to smoothly manage their flow of mail, documents and packages

Successfully Carried out Cloud Migration for a Leading US-based Healthcare Organization

The customer specializes in creating and delivering patient obligation communications for healthcare revenue cycle management they were managing critical business data on-premises, which increased their capital and operating expenditure on physical infrastructure, that needed a technology solution to support application scalability and disaster recovery also required a strategic technology partner to carry out dataset movement from on-premises to AWS

Streamlined print management & workflows to improve digital customer communications management for a leading postal services brand

Espire studied the customer's key business bottlenecks and deployed scalable Quadient-based solutions to fast-track business outcomes, Leveraged Inspire Designer to develop one-single platform for the CCM application & Replaced different composition tools with Inspire Designer and successfully carried out multiple migrations, which included Doc1 Series 4 and 5 applications, FormScape, Solimar applications to Quadient Inspire

Top 5 reasons to modernize and automate your reinsurance management system now

Reinsurance is a critical aspect of the insurance industry, helping companies manage risk and protect against large losses. In this article, we'll explore the top 5 reasons why companies should modernize and automate their reinsurance management systems now. Read more...

Drive operational excellence with supply chain execution and manufacturing operations management

Supply Chain Execution (SCE) and Manufacturing Operations Management (MOM) convergence can lead to the end of silos in the supply chain by providing a unified view of all processes and enabling better communication and collaboration between different departments and partners.

How insurers can improve customer experience and operational efficiency with dynamic customer

To keep up with rising expectations for customer experience, insurance companies are working to establish the infrastructure necessary for personalized interactions, increased engagement, and additional value-added services.

Top 5 technology trends transforming the insurance industry in 2023

The insurance sector is expected to continue seeing technological advancements that transform the industry in 2023 – here are some of the most important insurance technology trends that you need to keep an eye on in the coming years.

Improve business experience and operational efficiency in reinsurance with agile solutions

As a leading Digital Transformation and Total Experience Leader, Espire is helping businesses in the insurance and reinsurance sector drive impeccable customer experience, employee experience and business experience by designing agile technology solutions to fast-track growth and enhance total experience. Here is a Snapshot of our expertise in Reinsurance.