Author : Marketing
Marketing
21/Dec/2020

Espire Infolabs is a Digital Transformation and Total Experience (TX) Solutions provider with a Cross-Enterprise approach to deliver future-ready services that are resilient to market disruptions. With focus on TX, we are paving way for enterprises to deploy & deliver the best Customer Experience (CX), Employee Experience (EX), and Business Experience (BX) – with overarching service offerings around Multi-Experience (MX), and User Experience (UX).


5 Top Use Cases of Digital Transformation in 2021

2020 was the official home for global unprecedented challenges, which accelerated the adoption of disruptive technologies in businesses. However, 2020 was also the year when digital transformation helped businesses to fast-track operations, design innovative products and services while creating personalized customer journeys. So, in hindsight - undoubtedly, 2020 was a year when years’ worth of digital enablement & transformation was done.

According to World Economic Forum, Digital Transformation is expected to boost world economy with an addition of $100 trillion by 2025.

Truth be told, digital transformation in a world with ever-changing realities and empowered customers can only be achieved through enterprise-wide transformation, design thinking and deployment of cutting-edge technology. A study by IDG reveals that 89% organizations have plans to adopt a digital-first business strategy, however only 44% have fully adopted this approach.

Before you come to consensus of adopting or rejecting digital technologies for your business, it is critical to understand the top 5 use cases of digital transformation in 2021.

Digital Transformation Outlook in 2021

With the evolution of smart devices and disruptive technology, leading to higher productivity - adopting digital transformation is no longer a choice but a necessity to facilitate greater business returns and cater to the increasing customer demands.

Digital transformation market in 2025 will be valued at $3.3 trillion with CAGR growth rate of 23% from 2019 - Research and Markets

Industry leaders are witnessing a paradigm shift in business as digital technologies are opening new avenues for profit generation by transforming the experience of customers, meeting their growing expectations and delivering contextual and personalized offerings.

Digital Transformation in the Energy and Utility Sector

Over the years, digital transformation for the energy and utility sector has moved away from simply replacing the paperwork with automated systems to more advanced reinvention of the ways these companies do their business, engage with their customers and deliver seamless services.

The energy and utility sector has been constantly embracing disruptive technologies like Internet of Things, advanced analytics, data science, machine learning and cloud computing. Energy 4.0, is a digital revolution that is being deployed to create smarter grids, flawless grid management and manage renewable energy and distributed generation. 2021 will witness a greater thrust by Energy 4.0 companies to deploy digital technologies for establishing new business models and sustainable ecosystem for producing and distributing energy services.

Digital Transformation in Telecom Sector

The Telecom sector has been the frontrunner in adoption of digital technologies by embracing the revolution of digital transformation with the adoption of SIP trunk from traditional ISDN trunk. Global telecom industry landscape has seen an accelerated shift with the erosion of legacy revenue models in voice and text messaging, severe competition from the OTT (over the top) service providers and network transformation requirements owing to the emergence of 5G and IoT- forcing them to adopt and deploy new tools and technologies to stay relevant and competitive.

It has led to the rise of omni-channel contact centers, advanced self-service apps and portals, customer interaction channels beyond voice to web chat and social media applications. Multi-channel platforms, deployment of big data and integration of IoT services brings in a new age of advancement to telecom operators. Process automation, network virtualization, adoption of scalable SDN and NFV architecture and high-end 5G networks are the new core concern of telecom operators in the year 2021.

5 Top Use Cases of Digital Transformation in 2021

1. Box by Schneider Electric

Schneider Electric needed a more agile way to manage its business process without compromising on security and governance across their global workforce. With Box, the company has been able to cut cost by 30% and accelerate their time-to-market by decreasing sales cycle time, aligning vendor order management, employee records management, legal process and supply chain use cases.

2. Digital Wind Farm by General Electric

General Electric's Digital Wind Farm is an adaptable wind energy ecosystem that deploys digital infrastructure for the wind energy industry. Use of sensor and analytics help customers with turbines that are customized for peak efficiency leading to an efficiency of 20% in annual energy production. This efficiency is estimated to add another $50 billions of value for the energy industry.

3. QPR Process Analyzer by Nokia

Nokia uses process mining tool of QPR for harmonizing misaligned processes which are generated during M&A transactions. It is a game changer in the field of process improvement. QPR leads to shortened lead time owing to increased efficiency in running processes, created process harmonization, reduces any rework, continuous data-driven development and measure process performance.

4. QPR Suite by Joulz (Eneco Group)

Joulz, a Dutch energy engineering company, wanted to expand and maintain their distribution grid and minimize the amount of interruption minutes for every customer connection. Replacing the existing software solution with QPR helped Joulz achieve an annual saving worth €75k on software and maintenance along with a resource cost reduction of more than 15M Euros.

5. DriveNow by BMW

DriveNow is a car sharing service by BMW that promotes sustainable mobility even extending to electric cars(BMW i3). DriveNow is the car sharing service of BMW i, MINI and SIXT where users can rent cars in a convenient and flexible manner. It helps users to pick up cars from anywhere and drop the same somewhere else with billing charged per-minute. DriveNow services are inclusive of the fuel costs, free DriveNow charging stations and public car parks.

By 2023, direct digital transformation investment is expected to touch $7 trillion by growing at 18% compound annual growth rate (CAGR) from 2020 - World Economic Forum

There is no denying the importance of digital transformation in an era where a business’ success, service excellence and customer experience are all tied up to your ability to deliver on the digital front. Businesses must constantly challenge themselves to ensure digital transformation is fully implemented to unlock productivity, efficiency and competitive edge for delivering exceptional customer experience and boosting business returns.

Espire Infolabs offers best in class data driven solutions for brands - leveraging our transformative Customer Engagement Hub framework in collaboration with our strategic partnerships to empower decision makers to effortlessly unlock enterprise data to study business patterns, predict risks and identify growth opportunities. We make it simple for business users to marry insights with credible business actions. You can reach out to us at marketing@espire.com and do subscribe to our blog for latest insights and updates.


MORE FROM OUR BLOGS

Creating an automated online voting platform for seamless onboarding and improved Voter Experience

One of the major challenges faced by the customer was - conducting the cooperative elections amidst the nationwide lockdowns in the US as casting votes on a piece of paper was neither safe nor feasible. Espire built an online voting application to integrate all the three existing ways of voting in one place including: Online voting (through a website), SmartHub voting (through single sign-on), Paper ballot voting (which includes data entry and verification)

Designed a Centralized Content Management System for a Leading UK-based Staffing Business

A leading Global Talent Acquisition and Managed Workforce Solutions provider in the UK, needed support to centralize its content management for the 22+ acquired brands and required a simplified process for posting job openings & deploying regular enhancements for content management. Espire considering the challenges, reimplemented the front-end design framework for better performance, security and SEO optimization. We also redesigned the cloud architecture on Microsoft Azure to support constant enhancements required to centralize & manage enterprise & localized content. 

Design & Development of a Responsive SharePoint Website For the holding company of Singapore’s public healthcare providers

The client manages the public healthcare system to ensure that good and affordable basic medical services are available to all Singaporeans.

Enhanced digital customer experiences for a leading Singapore headquartered transshipment hub

The customer's existing website was deployed on-premises and leveraged a WCM platform, Joomla they required a strategic technology partner to revamp the website, improve content delivery and website navigation with needed to map customer journey and access visitor analytics efficiently

Optimized data and content management with Azure-based solutions for a leading Singapore-headquartered transshipment hub

The customer's existing website was deployed on-premises and leveraged a WCM platform, Joomla. They required a strategic technology partner to carry out Azure migration and eliminate on-premise hosting environment. They also needed managed support services for monitoring website up-time and efficient incident management.

Digital Communications and CCM Solutions 4 key initiatives to Improve Customer Experience

Digital communications help in stitching your prospect to customer journeys together by keeping them actively engaged and allowing them to re-initiate conversation from where they left off. Delivering contextual and interactive communications can help the customers take the next step and reach out to you through the channel convenient for them.

Total experience digital transformation strategy for global businesses

The Total Experience strategy has emerged as a key trend for businesses to drive better digital experiences for users, customers and employees while improving business growth

Digital experience management 5 best practices to improve customer experience on b2b websites

Customer Experience is at the heart of customer service and building long-lasting customer relationships. Customer experience will emerge as the key determinant of business success, surpassing the quality and price of products. While B2C brands have prioritized customer experience as a strategic business goal, B2B companies are yet to navigate their technology investments towards digital experience management.

Sitecore cdp optimization 5 steps for deploying customer data platform

The Customer Data Platform (CDP) has become a critical part of the modern technology stack, as a one-stop solution for data orchestration and management. Sitecore CDP comprises of all the core data management capabilities along with intelligent decisioning, predictive analytics, experimentation, and orchestration for driving positive brand experiences

The future of CRM in the CXM era

Both CRM and CXM are inter-related. The CRM system supports CXM with relevant data to personalize service offerings. CXM analyzes the data and leverages it to deliver impeccable digital experiences across touchpoints.

Subscribe To Our Blog

By clicking on "SUBSCRIBE NOW" you acknowledge having read our Privacy Notice.