Uplift Customer Engagement with Top Personalized Retention Strategies from Pitney Bowes

Rethink & re-engineer how you do business - from a customer perspective and meet them at their moments of need!

Watch the Recorded Webinar

Watch the Recorded Webinar

Why Watch?

Broadcast Date : September 26, 2019 | Thursday | 2 PM ET

A Deloitte study states that 36% of customers are interested in buying personalized offerings, and another 48% are willing to wait longer to receive it. With customer retention emerging as a key challenge for insurers today, the need for personalized retention strategies is on an ever-increasing spree.

In this webinar with Pitney Bowes, we will learn:

  • Why Personalization is the key driver for increased customer retention
  • How to add Interactive Personalized videos for greater customer engagement
  • To Enliven Email Communications and breathe life into your marketing campaigns
  • Utilize chatbots as an integrated part of your communication strategy to maximize retention

Key Takeaways:

  • Maximize ROI with effective onboarding strategies for customers
  • Reduce Early Policy Cancellation & Achieve Higher Customer Retention with interactive personalized videos as an integrated part of your onboarding journey
  • Amplify Customer Satisfaction by simplifying onboarding, renewal & claims processing
  • Create Positive CX at every stage of the customer journey by exceeding expectations
  • Boost Business Efficiency and Save Cost with frictionless self-service features

View the recording


Lisa Sutrick

Lisa Sutrick

Global Managing Director,
Customer Engagement Solutions,
Pitney Bowes
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Nagesh Goyal

Nagesh Goyal

Global Delivery Head,
Customer Communications Management
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