Support and Maintenance based on Oracle Applications 11i Technologies
Espire used an ITIL process to provide SLA based support at the client’s offices in India, Singapore, China, Korea, Thailand, Philippines and Honkong, which communicates with Oracle and Net technologies for their existing application.
- Superior service quality was gained, ensuring both sustainability and growth for the business
- The client benefited from Espire's expertise in the complete lifecycle of software services
- The use of ITIL ensured that IT services were aligned with the needs of the business