Author : Marketing

Espire Infolabs is a Digital Transformation and Total Experience (TX) Solutions provider with a Cross-Enterprise approach to deliver future-ready services that are resilient to market disruptions. With focus on TX, we are paving way for enterprises to deploy & deliver the best Customer Experience (CX), Employee Experience (EX), and Business Experience (BX) – with overarching service offerings around Multi-Experience (MX), and User Experience (UX).

Internet of Things | Transforming from Physical to Digital

The first Internet of Things (IoT) device came into existence in 1982, when graduate students at the Carnegie Mellon University used their ingenuity to connect a coke vending machine to the internet. Their intent was simple, to check the availability of stock and find out whether drinks were chilled enough for consumption. Yet a decade or two later, IoT has transformed phenomenally. With an estimated 50 billion connected devices in 2020 compared to the 7.6 billion people, IoT has emerged as a game changer and is increasingly being adopted by industries - manufacturing, utilities, public and private sector units, governments across the world, and consumers for bettering their day-to-day lives.

What is Internet of Things ?

In a nutshell, IoT is a network of physical objects such as vehicles, machines, home appliances, etc., that use sensors to change data over the Internet. With the development of machine learning, embedded systems, real-time analytics and commodity sensors, IoT has become a reality as physical devices can now be turned into remotely controlled trackable objects. Home and building automation have become a reality as the much-hyped resultant of IoT, so much so that it is possible to time a coffee brew at sharp 6 am or ensure warm water for a shower through these devices.


Source: Gartner

Driving the business of the future

As far as businesses are concerned, IoT is enabling and making them more efficient. The data generated by IoT connected devices is being used not only to gain acumen about business processes and how they are functioning in a highly competitive world, but also for helping organizations take decisions in real-time, based on the insights generated. Considering that IoT has emerged as an important technology differentiator and not a mere hype, there will be a lot of spending associated with the incorporation of this technology in business processes in the coming years. A recent IDC report has indicated that the IoT spending will reach $745 billion this year. Some of the sectors which will see maximum spending in IOT as per an IDC estimate are:

  • Discrete manufacturing ($119 billion)
  • Process manufacturing ($78 billion)
  • Transportation ($71 billion)
  • Utilities ($61 billion)


For the millennial business or enterprise, the benefits of incorporating IoT in business processes are immense. It enables not only marketers but HR and operational heads in making informed choices. Also, manufacturing and industrial units are increasingly seeking automation through Industrial Internet of Things (IIoT) for streamlining their business processes and making it more cost efficient.

  • Reducing costs of manpower
  • Enhancing customer experience leading to more customers
  • Improving product quality considerably
  • Reducing waste
  • Ensuring greater agility
  • Boosting productivity and efficiency of workers
  • Ensuring transparency and increasing access to information
  • Improving uptime, a major requirement for most organizations

However, despite the multiple benefits, many IT executives are wary of incorporating industrial IoT as it is difficult to integrate data from the multiple sources. Furthermore, questions have been raised from time-to-time about data breaches and infringement of customer’s privacy.

Ensuring privacy and security in a connected world the Espire way

Espire, one of the front runners in Customer Experience (CX) space, helps customers build a better future by leveraging its dedicated IoT centre of excellence and subject matter experts to ensure privacy and security in a connected world.

Using an agile and collaborative approach, Espire implements an IoT solution framework to determine the strategic rationale for a client’s business to adopt IoT and a cost-effective roadmap to surge ahead of competition in the digital age. In addition, our valued partnerships with some of the key technology experts in the world, enables faster time to market and the best possible business solution in the connectivity landscape.


Designed a scalable Kofax solution to automatically extract and manage key financial data for a leading UK-based real-estate company

The customer depended on physical processing of key financial documents which involved extensive dependence on manual efforts , therefore, required a strategic partner to design an agile tech solution which can automate the invoicing process and digitize key business processes and efficiently manage confidential data.

Creating an automated online voting platform for seamless onboarding and improved Voter Experience

One of the major challenges faced by the customer was - conducting the cooperative elections amidst the nationwide lockdowns in the US as casting votes on a piece of paper was neither safe nor feasible. Espire built an online voting application to integrate all the three existing ways of voting in one place including: Online voting (through a website), SmartHub voting (through single sign-on), Paper ballot voting (which includes data entry and verification)

Enhanced user query resolution with Microsoft Azure-based Chatbot for a Leading Australian University

A leading Public University with campuses across Australia and Internationally.This Australian University is ranked in the top two percent of universities worldwide by the Times Higher Education World University Rankings required a strategic technology partner to develop a self-service chatbot for streamlining systems and processes for optimal utilization

Successfully Carried out Cloud Migration for a Leading US-based Healthcare Organization

The customer specializes in creating and delivering patient obligation communications for healthcare revenue cycle management they were managing critical business data on-premises, which increased their capital and operating expenditure on physical infrastructure, that needed a technology solution to support application scalability and disaster recovery also required a strategic technology partner to carry out dataset movement from on-premises to AWS

Improved Customer Experience & Collaboration for a Leading Hospital in Singapore

A leading hospital in the Singapore group of healthcare institutions which was established in 2008. The client is the group's largest hospital and serves as the tertiary hospital for the cluster. Required a user-friendly portal with enhanced features for collaboration and data sharing for the staff, Needed to create an Intranet portal, which serves as a gateway to access all other institution sites under its cluster

IOT Transforming from Physical to Digital

In a nutshell, IoT is a network of physical objects such as vehicles, machines, home appliances, etc., that use sensors to change data over the Internet

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