The insurance industry is going through a remarkable shift in buyer behavior, marketplace dynamics and technology. Just in a few years, the insurance landscape has been taken over by a digital mindset. The process of retaining, acquiring and prospecting customers has changed. Today, a customer's journey - from consideration to purchase - is beginning online.
Digital readiness is the key for insurers to thrive in this highly competitive industry. One of the biggest challenges faced by insurance companies in their digital journey is transformation of their rapidly aging and complex legacy systems and data silos. There is a strong need to reimagine these outdated systems and ensure seamless integration of disparate systems and processes that powers delivery of connected customer experiences across multiple channels.
UIA Mutual Insurance, one of the UK's leading mutual insurers, achieved just that by modernizing their legacy systems and building reusable assets. But how does one modernize a pricing change process that takes 45 days to complete, to taking only 1 day today? As a provider of insurance for over 125 years, that is no small feat with many embedded systems and processes to unpick.
Hear from Jason Reaney, IT Director at UIA Mutual Insurance, Shariq Imam, Senior BDM at Espire Infolabs and Jerome Bugnet, Client Architect at MuleSoft, on 14th June at 9:00am (GMT) to understand how UIA decoupled their architecture and has begun to digitize their customer journey.
To learn about how you can accelerate your digital integration initiatives with Espire's Customer Engagement Hub framework and our MuleSoft offerings, click here.
Jason is a highly experienced, capable strategic IT Director seeking a fresh challenge. Born and educated in New Zealand, Jason has 15 year’s international experience, having lived in London and worked on initiatives in the UK, Europe, North America and Asia.
With wide sector experience ranging from Lloyds Insurance Market, Investment Banking to Professional Services, Jason has been engaged for the last 10 years on strategic IS initiatives incorporating merger and acquisitions to ERP Digital Transformation programmes.
With an expansive creative mind, Jason thrives on tackling new business challenges and unlocking opportunities through innovative strategic development. Understanding business objectives, shaping programmes and mobilising financial and human capital, managing senior stakeholders and building high performing, committed project teams focused on business outcomes and hard results is Jason’s core strength. Governance, process rigour, focus and determination ensure not just strategic, but executional excellence.
Jerome Bugnet is an Insurance Industry Technical Expert at MuleSoft. He has over 15 years of success across a diverse range of leadership roles and industries including consulting, enterprise architecture, sales and project delivery. In his current role, Jerome is helping IT executives make the case for digital transformation with a pragmatic and business-outcome driven approach.
Jerome has a wealth of experience helping large multinationals including Santander, Citigroup, T-Mobile and AstraZeneca define and implement their IT strategies in the domains of enterprise architecture, API-led connectivity and enterprise security. Prior to MuleSoft, Jerome served as senior practice director at Troux and director of technology at Akana. Jerome also held technical leadership roles at Oracle, BEA Systems and TIBCO Software.
Shariq Imam is a senior business development manager at Espire, responsible for strategically leading and expanding the insurance business of Espire in the EMEA market.
An industry expert with over 10 years of experience, Shariq is a veteran in business development, go-to-market strategies combined with client relationship management. Specializing in customer experience, his key objective is to actively engage with clients and deliver the right digital experience solutions for our clients. Shariq holds an outstanding record of successfully executing business deals and driving new business for Espire.
With extensive experience in the IT Services Sector in UK and Europe, Shariq has worked in diverse roles ranging from developing solutions to executive management roles in companies like NIIT and Birlasoft.