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Improving Customer Satisfaction While Reducing Infrastructure Costs

The solution proposed by Espire allowed the client to insert marketing and promotional messages into bills and communications, delivering the messages using the correct and preferred channel requested by the customers: mail, email, sms/txt, interactive communication, personalised video or fax.

Business Value

  • Digital transformation of customer experience with Interactive Communications and Personalised Video
  • Reduced complexity on "document production" platform
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