Our Credentials & Achievements

We are a Digital Transformation and IT Consulting Company with a Cross-Enterprise approach -
delivering exceptional customer experiences, complemented by innovative operations & analytics solutions.
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  • With over 2 decades of experience behind us, and global operations spread across 11 locations worldwide - our Agile Digital Transformation Services help brands to be resilient to market disruptions and focus on business outcomes and returns

  • We believe that true Digital Transformation can only be achieved with Total Experience (TX), and it is the sum of Multi-Experience (MX), User Experience (UX), Customer Experience (CX), and Employee Experience (EX)

  • To make this possible, we adopt a cross-enterprise approach, backed by robust operations systems - leading to meaningful customer engagements, retentions and increase in new customer acquisitions for businesses. Thereby, we are the preferred partner for our customers, and we aim to become a TX leader with end-to-end services of MX, US, CX and EX

  • Our focus is to bring a positive impact to brand’s profitability and revenue streams, with emphasis on delivering engaging digital experiences, especially when the world traverses through a new normal

Our WSO2 Offerings

Future-proof your business with API-based solutions

Espire helps businesses deploy enterprise-grade API management platform for on-premises, cloud, and hybrid architectures, throughout an API’s complete lifecycle - from inception to retirement

Advisory, Consulting & Implementation Services 

Espire provides advisory and consulting services to help businesses mitigate the most critical business bottlenecks, create new organizational models and strategies, while developing resilience for business scalability

Migration & Upgrade Services   

Espire’s team of experts provide complete assistance during software migrations, upgrades, and maintenance to facilitate seamless operations and uninterrupted service

Design and Architecture

Espire’s dedicated team of experienced professionals help brands implement tailor-made software designs and architectures that are best suited to their needs

Integration & Testing Services 

Our certified professionals provide system integration and testing services to avert any security threats and ensure the systems are up-to-date

Future-proof your business with API-based solutions

Espire helps businesses deploy enterprise-grade API management platform for on-premises, cloud, and hybrid architectures, throughout an API’s complete lifecycle - from inception to retirement

Read More

Advisory, Consulting & Implementation Services 

Espire provides advisory and consulting services to help businesses mitigate the most critical business bottlenecks, create new organizational models and strategies, while developing resilience for business scalability

Read More

Migration & Upgrade Services   

Espire’s team of experts provide complete assistance during software migrations, upgrades, and maintenance to facilitate seamless operations and uninterrupted service

Read More

Design and Architecture

Espire’s dedicated team of experienced professionals help brands implement tailor-made software designs and architectures that are best suited to their needs

Read More

Integration & Testing Services 

Our certified professionals provide system integration and testing services to avert any security threats and ensure the systems are up-to-date

Read More

Success Stories

Designed a DXP Platform to Enhance CX for a UK-based Integrated Marketing & Communications Company

A leading UK-based integrated marketing & communications company which assists businesses in brand deployment, digital transformation, marketing communications and driving customer experience across all digital channels, One of the primary challenge sighted by the client was an absence of an Intranet Portal, which would act as a scalable DXP solution to onboard as many clients as needed

Delivering multi-channel personalised CX for a leading government-owned electricity & gas distribution company in Singapore

A leading government-owned electricity and gas distribution company in Singapore, which specializes in providing sustainable energy solutions to all its customers required to upgrade OpenText Exstream from v9 to v16 for facilitating seamless customer communications across all touchpoint, needed to upgrade all supporting components like Exstream Designer, Design Manager, License Server, Live Editor and Command Center for efficient support, patches and upgrade

Improved Customer Experience for a leading Printers-Manufacturing and Solutions brand

The customer needed a tech partner to carry out regular web enhancements for enabling intuitive and informed purchases. Espire implemented a central CMS for all regions for efficient content management and designed an interactive-feature with impactful UX to enable customers to easily find, select and buy the required products from any device, anywhere. Our solutions improved end-to-end digital content management and enhanced customer experience

Provided end-to-end Incident Management & Monitoring for a leading Printers-Manufacturing and Solutions brand

The customer required a strategic partner to provide managed support services for efficient tracking and monitoring service requests and timely resolutions. Espire deployed a scalable ITSM solution-JIRA Service desk for efficient Incident Management, Problem Management & Change Management, all the SLAs were effectively implemented and improved

Improved Operations & Business Scalability for a Global Supplier of Integrated Printing & Packaging Company

The customer required a strategic technology partner to develop enhancements for the website and fix defects. Espire successfully integrated the automation testing framework with the Sitecore application for easily identifying the CX problems faced by the customers and designed multiple enhancements to troubleshoot issues. Our solutions lowered the cost of website maintenance and improved operational efficiency

Extended End-to-end Managed Services to a leading European Insurance Holding Company

The customer required managed support services. Espire provided end-to-end managed support services by leveraging JIRA- an ITSM solution for effective incident management & issue resolution. Our services improved customer service and enhanced staff productivity

Developed a self-service portal for a leading European Insurance Holding Company

The need was to deploy a self-service portal for service agents. Espire designed a Quadient-based interactive portal which provided the service agents the flexibility to edit, update and review documents on-the-go, as per customer requirements. The agile solution ensured faster time to market and improved employee efficiencies

Improved CX for a leading European Insurance Holding Company

The need was to improve customer experience by revamping the costly and unwieldy communication system based on the legacy architecture, Papyrus. Espire installed, configured and re-implement new improved CCM templates by leveraging Quadient. All the documents were migrated to consolidated templates for providing a configurable and cost-effective solution. This helped mitigate the key business bottlenecks

Enhanced application performance with automation for a leading customer communication service provider in the UK

The requirement was to improve application performance and simplify key business processes. Espire deployed marketing automation and conducted high quality testing for optimizing processes and enhancing application performance. Our tech solutions helped reduce the dependence on manual efforts and improve staff efficiencies

Designed a CCM Platform for Switzerland’s National Postal Service

The need was to deliver contextual customer communications. Espire developed and implemented a scalable API-based CCM platform for improving customer communication and engagements across multiple customer touchpoints

Espire Insights

Speak to Our Digital Transformation Specialists

Let's get you started on the digital-first & transformation journey. Reserve your free consultation or a demo today!