Why Quadient ?

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Quadient helps brands leverage a unified customer communications infrastructure to deliver contextual omnichannel customer experience that spans the entire customer journey

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Quadient's award-winning CCM solution-Inspire has empowered brands to leverage one centralized platform to design, manage and deliver personalized customer communications across all channels

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Quadient’s CCM offerings include both Customer Experience Management (CXM) & Business Process Automation (BPA), which enable businesses to improve customer engagements

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The acquisition of Beanworks has strengthened Quadient’s position as an end-to-end cloud-based global business communications platform which aids businesses automate their processes

Our Credentials & Achievements

We are a Digital Transformation and Total Experience (TX) Solutions provider with a Cross-Enterprise approach to deliver future-ready services that are resilient to market disruptions.
With focus on TX, we are paving way for enterprises to deploy & deliver the best Customer Experience (CX), Employee Experience (EX), and Business Experience (BX) – with overarching service offerings around Multi-Experience (MX), and User Experience (UX).
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  • With over 2 decades of experience behind us, and global operations spread across 11 locations worldwide - our Agile Digital Transformation Services help brands to be resilient to market disruptions and focus on business outcomes and returns

  • We believe that true Digital Transformation can only be achieved with Total Experience (TX), and it is the sum of Multi-Experience (MX), User Experience (UX), Customer Experience (CX), and Employee Experience (EX)

  • To make this possible, we adopt a cross-enterprise approach, backed by robust operations systems - leading to meaningful customer engagements, retentions and increase in new customer acquisitions for businesses. Thereby, we are the preferred partner for our customers, and we aim to become a TX leader with end-to-end services of MX, UX, CX and EX

  • Our focus is to bring a positive impact to brand’s profitability and revenue streams, with emphasis on delivering engaging digital experiences, especially when the world traverses through a new normal

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  • With over 2 decades of experience behind us, and global operations spread across 11 locations worldwide - our Agile Digital Transformation Services help brands to be resilient to market disruptions and focus on business outcomes and returns

  • We believe that true Digital Transformation can only be achieved with Total Experience (TX), and it is the sum of Multi-Experience (MX), User Experience (UX), Customer Experience (CX), and Employee Experience (EX)

  • To make this possible, we adopt a cross-enterprise approach, backed by robust operations systems - leading to meaningful customer engagements, retentions and increase in new customer acquisitions for businesses. Thereby, we are the preferred partner for our customers, and we aim to become a TX leader with end-to-end services of MX, UX, CX and EX

  • Our focus is to bring a positive impact to brand’s profitability and revenue streams, with emphasis on delivering engaging digital experiences, especially when the world traverses through a new normal

Our Quadient Offerings

Quadient inspire designer and content manager

Quadient Inspire Designer & Content Manager | A centralised platform to drive customer communications

Espire helps brands drive excellent CX by leveraging Quadient’s Inspire Designer and Inspire Content Manager to efficiently manage all customer communications through a central platform

Quadient Customer Journey Suite

Map, automate and deliver personalized customer experiences

Espire assists businesses by deploying Quadient’s solutions to effectively map and analyse customer behaviour in real-time and create personalized experiences

Advisory consulting

Advisory, Consulting & Implementation Services 

Espire provides advisory and consulting services to help businesses mitigate business bottlenecks, create new organizational strategies, while developing resilience for business scalability

Migration and upgrade

Migration & Upgrade Services

Espire’s team of experts provide complete assistance during software migrations, upgrades, and maintenance to facilitate seamless operations and uninterrupted service

Quadient inspire designer and content manager

Quadient Inspire Designer & Content Manager | A centralised platform to drive customer communications

Espire helps brands drive excellent CX by leveraging Quadient’s Inspire Designer and Inspire Content Manager to efficiently manage all customer communications through a central platform

Quadient Customer Journey Suite

Map, automate and deliver personalized customer experiences

Espire assists businesses by deploying Quadient’s solutions to effectively map and analyse customer behaviour in real-time and create personalized experiences

Advisory consulting

Advisory, Consulting & Implementation Services 

Espire provides advisory and consulting services to help businesses mitigate business bottlenecks, create new organizational strategies, while developing resilience for business scalability

Migration and upgrade

Migration & Upgrade Services

Espire’s team of experts provide complete assistance during software migrations, upgrades, and maintenance to facilitate seamless operations and uninterrupted service

Success Stories

Delivering Consistent And Compelling Customer Communication With Self Serve Communication Portal

Delivering Consistent And Compelling Customer Communication With Self Serve Communication Portal

Streamlined print management & workflows to improve digital customer communications management for a leading postal services brand

Espire studied the customer's key business bottlenecks and deployed scalable Quadient-based solutions to fast-track business outcomes, Leveraged Inspire Designer to develop one-single platform for the CCM application & Replaced different composition tools with Inspire Designer and successfully carried out multiple migrations, which included Doc1 Series 4 and 5 applications, FormScape, Solimar applications to Quadient Inspire

Rapid Migration of Legacy Templates for largest bank in SEA to achieve faster business outcomes

The client is Singapore-headquartered leading multinational banking & financial services company. It is the largest bank in South East Asia, by assets. The client was leveraging legacy templates for communications & outreach activities and needed a transformation to match market demands, across key countries - Singapore, Hong Kong, Taiwan, and India

Optimising Business Operations & Scalability for a leading European Insurance Holding Company

A leading insurance company in Europe with a strong presence in Belgium, Germany, Switzerland and other countries. The company focuses on Customer experience & driving personalized communication to optimize internal processes and stay ahead of the market challenges.

Designed a self-service portal to improve time to market for a leading European Insurance Holding Company

Espire set up a Service Portal using Quadient Interactive for a leading Insurance Company in Europe - that focuses on Customer experience & driving personalized communication, which provided interactivity to the service agents in updating the documents whenever required by directly using the service portal.

Delivering Personalised Customer Communications to drive Greater Business Outcomes

Major US holding company providing insurance, investments and many other services to 27 million customers – including policy services in 52 states, with different regulatory policies.

Espire Insights

global-locations

11

+

Global Locations

global-services

100

+

Global Customers Served

resources-certified

500

+

Resources Certified on multiple leading technologies

technology-partnerships

30

+

Technology Partnerships

years-of-experience

20

+

Years of Experience in Digital Transformation & Total Experience

Speak to Our Digital Transformation Specialists

Let's get you started on the digital-first & transformation journey. Reserve your free consultation or a demo today!