Why Opentext ?

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OpenText helps businesses design successful digital journeys by leveraging data and content, automation & AI to improve customer experience across all customer touchpoints

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OpenText helps organizations leverage Content services to improve employee productivity, transform document-centric processes and apply information security and governance – both on and off cloud

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With its accelerated shift to the cloud, redesigned interfaces for the majority of its CCM products, deeper integration, and an increasing focus on AI, OpenText is emerging as a CCM Leader in the market

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OpenText Exstream enables agile organizations adapt to the evolving needs of their customers and deliver personalized, relevant digital experiences and communications

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The OpenText partnership with SAP will help technologists and marketers develop digital and agile solutions for fast-tracking digital transformation for businesses

Our Credentials & Achievements

We are a Digital Transformation and Total Experience (TX) Solutions provider with a Cross-Enterprise approach to deliver future-ready services that are resilient to market disruptions.
With focus on TX, we are paving way for enterprises to deploy & deliver the best Customer Experience (CX), Employee Experience (EX), and Business Experience (BX) – with overarching service offerings around Multi-Experience (MX), and User Experience (UX).
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  • With over 2 decades of experience behind us, and global operations spread across 11 locations worldwide - our Agile Digital Transformation Services help brands to be resilient to market disruptions and focus on business outcomes and returns

  • We believe that true Digital Transformation can only be achieved with Total Experience (TX), and it is the sum of Multi-Experience (MX), User Experience (UX), Customer Experience (CX), and Employee Experience (EX)

  • To make this possible, we adopt a cross-enterprise approach, backed by robust operations systems - leading to meaningful customer engagements, retentions and increase in new customer acquisitions for businesses. Thereby, we are the preferred partner for our customers, and we aim to become a TX leader with end-to-end services of MX, UX, CX and EX

  • Our focus is to bring a positive impact to brand’s profitability and revenue streams, with emphasis on delivering engaging digital experiences, especially when the world traverses through a new normal

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  • With over 2 decades of experience behind us, and global operations spread across 11 locations worldwide - our Agile Digital Transformation Services help brands to be resilient to market disruptions and focus on business outcomes and returns

  • We believe that true Digital Transformation can only be achieved with Total Experience (TX), and it is the sum of Multi-Experience (MX), User Experience (UX), Customer Experience (CX), and Employee Experience (EX)

  • To make this possible, we adopt a cross-enterprise approach, backed by robust operations systems - leading to meaningful customer engagements, retentions and increase in new customer acquisitions for businesses. Thereby, we are the preferred partner for our customers, and we aim to become a TX leader with end-to-end services of MX, UX, CX and EX

  • Our focus is to bring a positive impact to brand’s profitability and revenue streams, with emphasis on delivering engaging digital experiences, especially when the world traverses through a new normal

Our Opentext Offerings

Cloud managed services

Leverage data & content to build resilient business solutions

Espire assists businesses in deploying OpenText’s suite of services including content cloud, experience cloud, business network cloud and security cloud to develop customized business solutions

Digital experience platform

Deliver Personalized Omnichannel Experiences at Scale

Espire helps businesses leverage OpenText solutions to design, personalize and deliver customer experiences across all customer touchpoints for improving customer engagements and retention

Content management platform

Improve Customer Experience with Contextual Communications

Espire helps businesses implement an effective CMS platform for content planning, production and distribution across multiple customer channels

Advisory consulting

Advisory, Consulting & Implementation Services  

Espire provides advisory and consulting services to help businesses mitigate the most critical business bottlenecks, create new organizational models and strategies, while developing resilience for business scalability

Migration and upgrade

Migration & Upgrade Services

Espire’s team of experts provide complete assistance during software migrations, upgrades, and maintenance to facilitate seamless operations and uninterrupted service

Integration testing services

Integration & Testing Services

Our certified professionals provide system integration and testing services to avert any security threats and ensure the systems are up-to-date

Cloud managed services

Leverage data & content to build resilient business solutions

Espire assists businesses in deploying OpenText’s suite of services including content cloud, experience cloud, business network cloud and security cloud to develop customized business solutions

Digital experience platform

Deliver Personalized Omnichannel Experiences at Scale

Espire helps businesses leverage OpenText solutions to design, personalize and deliver customer experiences across all customer touchpoints for improving customer engagements and retention

Content management platform

Improve Customer Experience with Contextual Communications

Espire helps businesses implement an effective CMS platform for content planning, production and distribution across multiple customer channels

Advisory consulting

Advisory, Consulting & Implementation Services  

Espire provides advisory and consulting services to help businesses mitigate the most critical business bottlenecks, create new organizational models and strategies, while developing resilience for business scalability

Migration and upgrade

Migration & Upgrade Services

Espire’s team of experts provide complete assistance during software migrations, upgrades, and maintenance to facilitate seamless operations and uninterrupted service

Integration testing services

Integration & Testing Services

Our certified professionals provide system integration and testing services to avert any security threats and ensure the systems are up-to-date

Success Stories

Creating an automated online voting platform for seamless onboarding and improved Voter Experience

One of the major challenges faced by the customer was - conducting the cooperative elections amidst the nationwide lockdowns in the US as casting votes on a piece of paper was neither safe nor feasible. Espire built an online voting application to integrate all the three existing ways of voting in one place including: Online voting (through a website), SmartHub voting (through single sign-on), Paper ballot voting (which includes data entry and verification)

Enhanced user query resolution with Microsoft Azure-based Chatbot for a Leading Australian University

A leading Public University with campuses across Australia and Internationally.This Australian University is ranked in the top two percent of universities worldwide by the Times Higher Education World University Rankings required a strategic technology partner to develop a self-service chatbot for streamlining systems and processes for optimal utilization

Successfully Carried out Cloud Migration for a Leading US-based Healthcare Organization

The customer specializes in creating and delivering patient obligation communications for healthcare revenue cycle management they were managing critical business data on-premises, which increased their capital and operating expenditure on physical infrastructure, that needed a technology solution to support application scalability and disaster recovery also required a strategic technology partner to carry out dataset movement from on-premises to AWS

Improved Customer Experience & Collaboration for a Leading Hospital in Singapore

A leading hospital in the Singapore group of healthcare institutions which was established in 2008. The client is the group's largest hospital and serves as the tertiary hospital for the cluster. Required a user-friendly portal with enhanced features for collaboration and data sharing for the staff, Needed to create an Intranet portal, which serves as a gateway to access all other institution sites under its cluster

Designed a scalable Analytics and BI Platform for a leading UK-based Mutual Insurance Company

The client is a leading UK-based mutual insurance company, which provides general insurance products to the members of the trade union and other not-for-profit organizations. Due to the constraints of their existing legacy architecture, they were looking a modern web-based architecture which could seamlessly integrate with multiple in-house applications being used by their different departments.

Enhanced DW Ecosystem with Cloud Migration for a leading European Insurance Company

The customer who is a leading European insurance group, that provides different insurance products to over 30 countries, required a technology partner to carry out cloud migration as majority of data intake was through delimited files coming from varied sources & DW Integration to data sources was partially automated as in majority of cases data extracts were manually placed in folders. Espire assessed the business bottlenecks and suggested a two-step phase-wise approach to ensure incremental evolution of the DW ecosystem in cloud by migrating all existing data warehouse ecosystem from SQL Server to Azure Synapse.

Espire Insights

Speak to Our Digital Transformation Specialists

Let's get you started on the digital-first & transformation journey. Reserve your free consultation or a demo today!