Why Opentext ?

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OpenText helps businesses design successful digital journeys by leveraging data and content, automation & AI to improve customer experience across all customer touchpoints

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OpenText helps organizations leverage Content services to improve employee productivity, transform document-centric processes and apply information security and governance – both on and off cloud

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With its accelerated shift to the cloud, redesigned interfaces for the majority of its CCM products, deeper integration, and an increasing focus on AI, OpenText is emerging as a CCM Leader in the market

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OpenText Exstream enables agile organizations adapt to the evolving needs of their customers and deliver personalized, relevant digital experiences and communications

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The OpenText partnership with SAP will help technologists and marketers develop digital and agile solutions for fast-tracking digital transformation for businesses

Our Credentials & Achievements

We are a Digital Transformation and Total Experience (TX) Solutions provider with a Cross-Enterprise approach to deliver future-ready services that are resilient to market disruptions.
With focus on TX, we are paving way for enterprises to deploy & deliver the best Customer Experience (CX), Employee Experience (EX), and Business Experience (BX) – with overarching service offerings around Multi-Experience (MX), and User Experience (UX).
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  • With over 2 decades of experience behind us, and global operations spread across 11 locations worldwide - our Agile Digital Transformation Services help brands to be resilient to market disruptions and focus on business outcomes and returns

  • We believe that true Digital Transformation can only be achieved with Total Experience (TX), and it is the sum of Multi-Experience (MX), User Experience (UX), Customer Experience (CX), and Employee Experience (EX)

  • To make this possible, we adopt a cross-enterprise approach, backed by robust operations systems - leading to meaningful customer engagements, retentions and increase in new customer acquisitions for businesses. Thereby, we are the preferred partner for our customers, and we aim to become a TX leader with end-to-end services of MX, UX, CX and EX

  • Our focus is to bring a positive impact to brand’s profitability and revenue streams, with emphasis on delivering engaging digital experiences, especially when the world traverses through a new normal

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  • With over 2 decades of experience behind us, and global operations spread across 11 locations worldwide - our Agile Digital Transformation Services help brands to be resilient to market disruptions and focus on business outcomes and returns

  • We believe that true Digital Transformation can only be achieved with Total Experience (TX), and it is the sum of Multi-Experience (MX), User Experience (UX), Customer Experience (CX), and Employee Experience (EX)

  • To make this possible, we adopt a cross-enterprise approach, backed by robust operations systems - leading to meaningful customer engagements, retentions and increase in new customer acquisitions for businesses. Thereby, we are the preferred partner for our customers, and we aim to become a TX leader with end-to-end services of MX, UX, CX and EX

  • Our focus is to bring a positive impact to brand’s profitability and revenue streams, with emphasis on delivering engaging digital experiences, especially when the world traverses through a new normal

Our Opentext Offerings

Cloud managed services

Leverage data & content to build resilient business solutions

Espire assists businesses in deploying OpenText’s suite of services including content cloud, experience cloud, business network cloud and security cloud to develop customized business solutions

Digital experience platform

Deliver Personalized Omnichannel Experiences at Scale

Espire helps businesses leverage OpenText solutions to design, personalize and deliver customer experiences across all customer touchpoints for improving customer engagements and retention

Content management platform

Improve Customer Experience with Contextual Communications

Espire helps businesses implement an effective CMS platform for content planning, production and distribution across multiple customer channels

Advisory consulting

Advisory, Consulting & Implementation Services  

Espire provides advisory and consulting services to help businesses mitigate the most critical business bottlenecks, create new organizational models and strategies, while developing resilience for business scalability

Migration and upgrade

Migration & Upgrade Services

Espire’s team of experts provide complete assistance during software migrations, upgrades, and maintenance to facilitate seamless operations and uninterrupted service

Integration testing services

Integration & Testing Services

Our certified professionals provide system integration and testing services to avert any security threats and ensure the systems are up-to-date

Cloud managed services

Leverage data & content to build resilient business solutions

Espire assists businesses in deploying OpenText’s suite of services including content cloud, experience cloud, business network cloud and security cloud to develop customized business solutions

Digital experience platform

Deliver Personalized Omnichannel Experiences at Scale

Espire helps businesses leverage OpenText solutions to design, personalize and deliver customer experiences across all customer touchpoints for improving customer engagements and retention

Content management platform

Improve Customer Experience with Contextual Communications

Espire helps businesses implement an effective CMS platform for content planning, production and distribution across multiple customer channels

Advisory consulting

Advisory, Consulting & Implementation Services  

Espire provides advisory and consulting services to help businesses mitigate the most critical business bottlenecks, create new organizational models and strategies, while developing resilience for business scalability

Migration and upgrade

Migration & Upgrade Services

Espire’s team of experts provide complete assistance during software migrations, upgrades, and maintenance to facilitate seamless operations and uninterrupted service

Integration testing services

Integration & Testing Services

Our certified professionals provide system integration and testing services to avert any security threats and ensure the systems are up-to-date

Success Stories

Crafting Bespoke Claims Handling System for a leading UK based Insurance brand to enhance Customer Retention

A leading UK-based Insurance brand dealing primarily in claims business, which specializes in employer's liability and third-party insurance coverages for over 100 years now.

Product Development and Application Modernization of Pension Administration Suite on Oracle ADF 11g

The client’s current PAS application is built on Oracle Forms & Reports, client needed to modernize the current PAS with the latest technology stack, i.e., Oracle (Application Development Framework) ADF. The project also included the requirement to upgrade the current backend database built on Oracle.

Optimized Workflows with a Dynamics-based solution for a Leading Australian University

We deployed multiple service improvements to align the customer's marketing campaigns with sales (leads) and convert these opportunities into business (student enrolments), Designed a customized solution for messaging using Twilio, Streamlined academic processes by leveraging MS Flow and deploying an automatic approval mechanism alongwith Successfully carried out payment gateway and banner application integrations.

Extended Managed Support on Salesforce & Service Cloud for Efficient Incident Resolution

Required efficient support with Salesforce for optimising processes, We Enhanced Managed Support on Salesforce & Service Cloud for incident management & automated the CDTR values at the case level for effective management and minimizing business efforts along-with Designed a configurable code for enhancing functionalities in the future.

Delivering Consistent And Compelling Customer Communication With Self Serve Communication Portal

Delivering Consistent And Compelling Customer Communication With Self Serve Communication Portal

Delivered End-to-End Managed Services for Efficient Issue Resolution for UK’s Largest Gas Distribution Network Company

UK's largest gas distribution network company, which caters to around 80% of the UK's total energy demand at peak times and is the main source of energy for 85% of households. They deliver heat and energy to 5.9 million homes and businesses, touching the lives of over 14 million people.

Espire Insights

global-locations

11

+

Global Locations

global-services

100

+

Global Customers Served

resources-certified

500

+

Resources Certified on multiple leading technologies

technology-partnerships

30

+

Technology Partnerships

years-of-experience

20

+

Years of Experience in Digital Transformation & Total Experience

Speak to Our Digital Transformation Specialists

Let's get you started on the digital-first & transformation journey. Reserve your free consultation or a demo today!