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Espire digital

Espire's game-changing Customer Engagement Hub (CEH) is driving intelligent design, implementation, analysis, support and optimization of actionable Customer Journey Maps (CJM) for global brands.

Our future-proof customer journey mapping solutions are driving personalized, contextual and profitable omni-channel customer experiences (CX) for our clients, resulting in accelerated customer acquisition, lasting customer loyalty and a strong growth trajectory of revenue and profitability.

Marketing and Customer Experience (CX) leaders across the globe are leveraging CEH to take complete charge of customer journey mapping, analyze customer intelligence across customer journey maps and guide customers on personalized journeys with your brand.

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Digital Experience Management

Acquire and engage with hyper-connected digital customers of today through personalized, contextual and interactive omni-channel digital experiences and powerful customer journeys.

Web Portals & Content Management

Transform your website(s)—the most important digital brand-touchpoint(s)—into a powerful visitor engagement and customer conversion platform with compelling user interface.

Experience Design

With our responsive and self-serve experience design solutions spanning user requirement engineering, user research, usability design, responsive front end development and usability testing - gain complete control of the complex customer journey by crafting personalized customer experiences across all digital brand touch points.

E-commerce

Leverage our powerful, easy-to-use e-commerce platform solutions with advanced content, marketing, analytics and e-commerce capabilities integrated into it. Craft unique customer journeys, ensure personalized end-to-end shopping experience for each unique customer by identifying and optimizing purchase paths.

Campaign Management

Drive a powerful marketing strategy and maximize your returns with Espire’s self-serve, campaign management platform including customer journey mapping tools, drag-and-drop interface and content & analytics tools. Maximize the scale of your digital marketing campaigns with intelligent and automated marketing functions.

Analytics

Get a holistic view of customer journey maps and analyze the impact of customer interactions in real time - across individual touchpoints for actionable insights about customer behavior, user profiles, segmentation, interests and predicted needs – resulting in a tailored experience that maximizes your marketing return on investments.

Mobility Solutions

Align your mobility strategy with your digital experience goals and ensure delivery of connected experiences to your target audience, any-time, any-where. With Espire’s advanced mobility solution powered by engaging User Interface (UI) and excellent User Experience (UX), you can quickly and effectively engage with your digital savvy customers.

Social Media Solutions

Leverage the power of social media and analytics to engage with your customers seamlessly, track customer interactions and target them effectively to sell, upsell & cross-sell to them in a personalized and real-time manner.

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Connectivity Services

Espire’s customizable CEH seamlessly integrates all key enablers of excellent CX, including our Connectivity Services that securely connects, manages and integrates data between interconnected devices, applications and systems. Powerful Connectivity solutions enables you to proactively monitor and manage the complete customer lifecycle that ensures mapping connected and actionable customer journeys.

Internet of Things

Espire’s IoT solutions are designed for brands to be present wherever your customers are – with the right message, at the right time and on the right device. Our next generation IoT offerings enables this by an intelligent orchestration of the digital and physical world that results in highly tailored messages for the hyper-connected, on the move customers.

Integration

Deploy highly robust, stable and scalable integration solutions – cloud and/ or on-premises – that brings together technology, processes and data together to create a seamless experience. Your marketing strategy must ensure marketing automation platforms, CRM and other platforms are designed to work in tandem with each other, enabling quick decision making and exceptional customer experience.

Cloud

Espire’s comprehensive suite of cloud services empowers marketers to freely access content and data at any given time, from anywhere and on any device. Now drive seamless collaboration across your marketing function – creating an agile, flexible, and a customer centric environment – employing the highest level of security, resiliency and disaster recovery standards.

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Testimonial

Singapore Press Holdings, Singapore

We decided to migrate our website to Drupal open platform for us to update our website with great ease. For this project we engaged Espire as they had proven expertise in the design and development of websites using various CMS platforms. Espire team demonstrated excellent knowledge and expertise in Drupal, the chosen open platform for CMS. They understood our requirements and ensured that the project was completed within a tight deadline. We are very impressed with their quality of work, attention to detail and domain expertise.

Jerry Siah, Head – Customer Service/Learning & Innovation

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Our Work

Vision

To be recognized as a global IT services leader driving digital business strategy of its clients across the globe, with future-ready and innovative digital and customer experience transformation solutions.

Mission

• Build next-generation, game-changing digital and customer experience solutions for businesses across the globe.
• Engage with leading technology partners and best resources to craft innovative digital and customer experience transformation strategies for clients.
• Foster a culture of customer-centricity, innovation and technical excellence.

Philosophy/Principles

The core principles that guide Espire’s endeavor to deliver customer-centric digital and customer experience transformation solutions that are:

• Enabling clients to do their business better by enhancing customer experience and improving business efficiency.
• Delivering exceptionally high quality solutions to customers, on time every time.
• Nurturing a transparent and empathetic work environment that encourages innovative thinking across hierarchies.
• Integrity and transparency in all customer engagements.
• Maintaining the highest standards in ethics.

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Why Us

For us, innovation is key.

Being a leader in designing, implementing and managing end-to-end digital and customer experience transformation solutions, Espire is driving innovation for businesses of all sizes with customized, future-proof and well integrated CEH, quickly and cost-effectively.

For us, talent drives innovation.

Leverage our CEH Center of Excellence consisting of a pool of specialized digital experience transformation Subject Matter Experts (SMEs) and consultants functioning as a seamless extension of your IT staff that can be ramped-up and scaled down as required.

For us, collaboration is an enabler.

Partnership with global DCM and CCM technology leaders coupled with our extensive industry experience uniquely positions us to deliver top-notch digital and customer experience solutions.

For us, execution is a differentiator.

Ensure shorter project delivery time by leveraging our vast repository of ready-to-deploy and easily integrable digital and customer experience technology frameworks, driven by Agile project management and DevOps practices. Optimized cost with a global delivery model, time-tested processes, quality systems and methodologies to nullify cost and schedule overruns.

For us, business excellence is a foundation.

Service delivery excellence, with Espire being one of the few global IT services companies which is ISO 20000-1:2011, ISO 22301:2012, ISO 27001:2013 and ISO 9001:2015 certified and CMMI Level 5 Ver 1.3 Appraised (DEV+SVC)

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Customer Communication Management

Engage your new age multi-channel customers with a single, unified experience across all channels - by delivering highly personalized, impactful and profitable multi-channel customer communications that enables connected customer journeys across multiple channels.

Espire’s innovative Customer Communication Management solutions drive a powerful edge over competitors as our solutions are designed to integrate with, and power your larger customer experience (CX) goals. Our solutions encompasses design and development of upselling and cross-selling opportunities with personalised videos and interactive customer communication formats – that helps you deliver on your brand promise.

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Partners

Web Content Management

Customer Communication Management

Application Development

Integration

Analytics

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Espire Global

• North America

  Espire Technologies, Inc.
  2500 Plaza 5, 25th floor Harborside Financial Center Jersey City, NJ 07311
  Tel: +1 (201) 633-4723
  Fax: +1 (201) 484-7201
  Email: sales.us@espire.com

• Canada

  Espire Infolabs Inc.
  210 - 1080 Mainland Street Vancouver, British Columbia Canada V6B 2T4
  Email: sales.ca@espire.com

• London, UK

  Espire Infolabs Ltd.
  Portland House, Bressenden Place London, SW1E 5RS
  Tel: +44 (20) 8433-6777
  Fax: +44 (20) 7869-8001
  Email: sales.uk@espire.com

• Sydney, Australia

  Espire Infolabs Pty. Ltd.
  Level 4, Suite 404 234 George Street Sydney, NSW 2000
  Tel: +61 (2) 9004-8880
  Fax: +61 (2) 9004-8881
  Email: sales.au@espire.com

• Melbourne, Australia

  Espire Infolabs Pty. Ltd.
  Level 1, 530 Little Collins Street Melbourne, VIC 3000
  Tel: +61 (3) 8610-6499
  Fax: +61 (2) 9004-8881
  Email: sales.au@espire.com

• New Zealand

  Espire Infolabs Ltd.
  5 Willowbank Close East Tamaki Heights Auckland 2016
  Tel: +64 (21) 298-7593
  Email: sales.nz@espire.com

• Singapore

  Espire Infolabs Pte. Ltd.
  1557, Keppel Road, #01-24 Singapore 089066
  Tel: +65-6225-0413
  Fax: +65-6225-0418
  Email: sales.sg@espire.com

Espire India

• Gurgaon, India

  Espire Infolabs Pvt. Ltd.
  486 & 487, Udyog Vihar Phase-III Gurgaon - 122016
  Tel: +91-124-717-3000
  Fax: +91-124-717-3001
  Email: enquiries@espire.com

• Delhi, India

  Espire Infolabs Pvt. Ltd.
  A-41, Mohan Co-op Industrial Estate Mathura Road, New Delhi - 110 044
  Tel: +91 (11) 7154-6500
  Email: enquiries@espire.com

• Pune, India

  Espire Infolabs Pvt. Ltd.
  207, Pride Icon Thite Nagar, Kharadi Pune, 411014
  Email: enquiries@espire.com