Our Utilities Offerings

Fast-track your digital transformation with Espire’s Customer & Digital Experience Services

Espire helps businesses realize their growth potential by assisting them in devising digital experience roadmaps, omni channel integration for inbound/outbound communications, bill redesign etc. By putting customer requirements as the topmost priority for devising innovative tech solutions, we are helping brands drive impeccable customer experience cross touchpoints

Design business strategies by leveraging advanced data analytics

Espire assists brands develop key business strategies by leveraging advanced data analytics like customer churn rate, smart meter data analytics, demand forecasting etc. The utilities industry can utilize data analytics to improve key business operations and staff efficiency

Digital Workplace Solutions for effective collaboration

Espire helps businesses leverage DWP solutions for improving employee communication & collaboration. Modern digital workplace solutions facilitate efficient sharing and management of data across devices and platforms, to drive connected experiences and improve collaboration between multiple departments and teams

Automation for improving essential business processes

We help brands automate essential processes like contact center channel shift, meter reading validation, complaints management and procurement/ supplier requests. Our RPA and Intelligent Automation solutions help brands reduce the dependence on manual efforts, improve staff efficiencies and enhance their time to market

Cross-platform Integration to mitigate business challenges

Espire successfully carries out successful integration of data across devices, application and processes, enabling efficient management and access to critical business assets. We help brands with enterprise content management, data migration, setting up of dashboards, integration of back-end systems etc to drive connected experiences

Managed Services for timely incident management & support

Espire extends end-to-end managed services for efficient incident management, service management and change management. Our timely issue resolutions help businesses streamline their processes, improve employee productivity and drive operational efficiency

Fast-track your digital transformation with Espire’s Customer & Digital Experience Services

Espire helps businesses realize their growth potential by assisting them in devising digital experience roadmaps, omni channel integration for inbound/outbound communications, bill redesign etc. By putting customer requirements as the topmost priority for devising innovative tech solutions, we are helping brands drive impeccable customer experience cross touchpoints

Read More

Design business strategies by leveraging advanced data analytics

Espire assists brands develop key business strategies by leveraging advanced data analytics like customer churn rate, smart meter data analytics, demand forecasting etc. The utilities industry can utilize data analytics to improve key business operations and staff efficiency

Read More

Digital Workplace Solutions for effective collaboration

Espire helps businesses leverage DWP solutions for improving employee communication & collaboration. Modern digital workplace solutions facilitate efficient sharing and management of data across devices and platforms, to drive connected experiences and improve collaboration between multiple departments and teams

Read More

Automation for improving essential business processes

We help brands automate essential processes like contact center channel shift, meter reading validation, complaints management and procurement/ supplier requests. Our RPA and Intelligent Automation solutions help brands reduce the dependence on manual efforts, improve staff efficiencies and enhance their time to market

Read More

Cross-platform Integration to mitigate business challenges

Espire successfully carries out successful integration of data across devices, application and processes, enabling efficient management and access to critical business assets. We help brands with enterprise content management, data migration, setting up of dashboards, integration of back-end systems etc to drive connected experiences

Read More

Managed Services for timely incident management & support

Espire extends end-to-end managed services for efficient incident management, service management and change management. Our timely issue resolutions help businesses streamline their processes, improve employee productivity and drive operational efficiency

Read More
We are a Digital Transformation and IT Consulting Company with a Cross-Enterprise approach -
delivering exceptional customer experiences, complemented by innovative operations & analytics solutions.
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  • With over 2 decades of experience behind us, and global operations spread across 11 locations worldwide - our Agile Digital Transformation Services help brands to be resilient to market disruptions and focus on business outcomes and returns

  • We believe that true Digital Transformation can only be achieved with Total Experience (TX), and it is the sum of Multi-Experience (MX), User Experience (UX), Customer Experience (CX), and Employee Experience (EX)

  • To make this possible, we adopt a cross-enterprise approach, backed by robust operations systems - leading to meaningful customer engagements, retentions and increase in new customer acquisitions for businesses. Thereby, we are the preferred partner for our customers, and we aim to become a TX leader with end-to-end services of MX, US, CX and EX

  • Our focus is to bring a positive impact to brand’s profitability and revenue streams, with emphasis on delivering engaging digital experiences, especially when the world traverses through a new normal

Success Stories

Leveraged Sitecore for providing unparalleled user experience for an Australian agency

The need was to improve customer communications across touchpoints. Espire designed a responsive Sitecore-based customer conversion platform for optimizing customer journey and improving customer engagements. The new self-service platform enabled the marketers to easily carry out changes related to tariff related communications, new tariffs announcements, reducing IT change cycle etc.

Deployed Self-Service CCM Platform for a UK-based Energy Marketing & Trading Company

The need was to design an agile tech solution to deliver customer communications-at scale. Espire helped carry out Quadient Inspire migration for providing ​consistent brand experiences & designed a self-service CCM solution to drive seamless customer communication across all touchpoints​

Implemented Opentext-based personalized communication management for a Singapore government-owned electricity & gas distribution company

The customer required a modern tech solution to deliver personalized communications to the customers. Espire deployed an OpenText-based personalized communication management platform to deliver impeccable omni-channel customer experience across all customer touchpoints including print, digital, email, sms channels etc.

Designed a digital platform to improve customer experience for a London-based agency

The need was to build a digital platform to improve CX & address overall branding and business needs. Espire helped design and implement an end-to-end digital platform that can address the overall branding and business needs, along with optimised web, mobile and social experiences on all devices to provide responsive, seamless & enhanced UX

Delivered end-to-end Managed Services for a leading UK-based gas service provider

The customer required end-to-end managed services around enterprise applications. Espire extended end-to-end managed support services with critical Integration and API platform covering app management & enhancements based on Mulesoft as a platform. This acts as backbone of all APIs connecting front end, external website, internal systems etc and helps them optimize business processes and save costs

Partners

Espire Industry Insights

Speak to Our Digital Transformation Specialists

Let's get you started on the digital-first & transformation journey. Reserve your free consultation or a demo today!