RELATED CASE STUDIES
Extended Total Experience Solutions for a leading Public University in Australia
The need was to streamline key business processes to improve both student and staff experiences. Espire deployed a total experience technology roadmap and built multiple solutions which included deploying modern digital workplace solutions for enhancing collaboration and improving staff and student experiences, designing a self-service portal for students to easily access and manage data and building a chatbot for effective issue resolution
Delivered a New Tariff launch portal to fast-track customer communication across channels for a leading multinational energy and utilities company
The client was looking for Self Service Portal to allow business users, content authors to make relevant updates and drive communication to the market for new Tariff Launch with minimal dependence on IT Change Management with an agile solution which allowed multiple communication changes on-the-go across channels-print, email, sms etc.
Enhanced digital customer experiences for a leading Singapore headquartered transshipment hub
The customer's existing website was deployed on-premises and leveraged a WCM platform, Joomla they required a strategic technology partner to revamp the website, improve content delivery and website navigation with needed to map customer journey and access visitor analytics efficiently
Optimized data and content management with Azure-based solutions for a leading Singapore-headquartered transshipment hub
The customer's existing website was deployed on-premises and leveraged a WCM platform, Joomla. They required a strategic technology partner to carry out Azure migration and eliminate on-premise hosting environment. They also needed managed support services for monitoring website up-time and efficient incident management.
Implemented Opentext-based personalized communication management for a Singapore government-owned electricity & gas distribution company
The customer required a modern tech solution to deliver personalized communications to the customers. Espire deployed an OpenText-based personalized communication management platform to deliver impeccable omni-channel customer experience across all customer touchpoints including print, digital, email, sms channels etc.
Digital transformation in energy and utilities top 4 use cases of data analytics and bi to maximize
Data Analytics and BI capabilities are disrupting the energy and utilities sector, allowing them to tap into their archival data to design scalable solutions for streamlining operational strategies and delivering enhanced customer experience