RELATED CASE STUDIES

Developed Automation Testing Framework for Sitecore Application to Improve Operational Efficiency

Espire created automated scripts for their daily regression suite for improving operational efficiency & Successfully integrated the automation testing framework with the Sitecore application for easily identifying the CX problems faced by the customers

Providing end-to-end L1 & L2 Support

Required an advanced, user friendly, auditable, reliable, secure enterprise level application that can manage operations spread across multiple countries & Needed experts to manage the Microsoft AX application for optimizing data flow & collaboration among departments

Extended Managed Support on Salesforce & Service Cloud for Efficient Incident Resolution

Required efficient support with Salesforce for optimising processes, We Enhanced Managed Support on Salesforce & Service Cloud for incident management & automated the CDTR values at the case level for effective management and minimizing business efforts along-with Designed a configurable code for enhancing functionalities in the future.

Optimized data storage & accessibility with API-based integration for effective data management

Espire designed and implemented a solution architecture to build microservices based on API-led Integration layer for data flow among existing systems, the microservices-based architecture on the Mulesoft Integration Platform provided easy accessibility & reusability of data

Designed Dot Net & MSMQ Interfaces for Effective Integration between Applications

Espire provided a thorough analysis & debug report describing the underlying problems leading to the integration failures of the existing implemented interfaces & built new .NET CORE and MSMQ interfaces and refactored existing codes