RELATED CASE STUDIES

UK's largest gas distribution network company, which caters to around 80% of the UK's total energy demand at peak times and is the main source of energy for 85% of households. They deliver heat and energy to 5.9 million homes and businesses, touching the lives of over 14 million people.

The customer's existing website was deployed on-premises and leveraged a WCM platform, Joomla. They required a strategic technology partner to carry out Azure migration and eliminate on-premise hosting environment. They also needed managed support services for monitoring website up-time and efficient incident management.

The customer's existing website was deployed on-premises and leveraged a WCM platform, Joomla they required a strategic technology partner to revamp the website, improve content delivery and website navigation with needed to map customer journey and access visitor analytics efficiently

The need was to build a digital platform to improve CX & address overall branding and business needs. Espire helped design and implement an end-to-end digital platform that can address the overall branding and business needs, along with optimised web, mobile and social experiences on all devices to provide responsive, seamless & enhanced UX

The client was looking for Self Service Portal to allow business users, content authors to make relevant updates and drive communication to the market for new Tariff Launch with minimal dependence on IT Change Management with an agile solution which allowed multiple communication changes on-the-go across channels-print, email, sms etc.

Data, is at the core of a modern utility enterprise, that is highly valued and carefully curated. But then often, misinterpreted, underutilised or left to sit in silos. This sector must focus on breaking down the silos by learning how to integrate their disparate data, IT systems, functional and business processes. This allows leveraging the kind of operational excellence, greater revenues, decreased capital and O&M expenditures, and better-planned safety measures, they are aiming to achieve.

Data governance forms the bedrock of business decision-making to guarantee customer stickiness, remodelling of business offerings and adding more service offerings at scale. A robust Data Governance model is essential for businesses in the utility sector to define data and analytics strategy to ensure corporate integrity, business security, and consumer usability.

Data Analytics and BI capabilities are disrupting the energy and utilities sector, allowing them to tap into their archival data to design scalable solutions for streamlining operational strategies and delivering enhanced customer experience