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Customer Communication Management

12nd

Jun 2020

Beyond Covid-19: The Smart Path from CCM to CX Transformation

Posted by Sushovan Saha| Customer Communication Management

Brands need to be armed with well-managed centralized CCM platform to support hyper-personalized, real-time, multi-channel and interactive & contextual communications leading to improvised & seamless CX anywhere, anytime!

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14th

Oct 2019

Digitally transform your business with new age CCM

Posted by Amardeep Kumar| Customer Communication Management

There are several ways for building loyal and lasting customers in today’s digital age. You can interact with your customers now on multiple platforms including in-store and on-premise on a personal level or on mobile devices and computers through calls, chatbots, customer support centers, e-mails, marketing campaigns or through paper and printed medium.

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3rd

Oct 2019

Demystifying CCM for Tailored Customer Experiences

Posted by Kaustubh Varde| Customer Communication Management

Traditionally CCM has been a means/solution for transactional communication which shared customers’ bank statements, bills, policy documents in print/email format. While that remains one of the primary requirements, the opportunities it offers today to communicate effectively and service the customers better are immense

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5th

Aug 2019

The top 6 reasons for opting Managed Services

Posted by Yogesh Gupta| Customer Communication Management

AMS is growing rapidly as its market is expected to reach $87.6 Bn by 2025. Companies leveraging an AMS provider can focus on innovations as IT teams can be engaged into productive tasks leading to growth of business

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5th

Jul 2019

Espire sponsors and participates in Thomas Cook’s Dragon Boat Race 2019

Posted by Marketing| Customer Communication Management

More than 100 oarsmen tested their skills in choppy waters for the cause of ill, disabled and cancer-stricken children. Our team from Espire Infolabs too took to the waters with partner, Thomas Cook.

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23rd

May 2019

Experience the power of smarter communication with Pitney Bowes

Posted by Amardeep Kumar| Customer Communication Management

Espire, being a digital and CX transformation expert in partnership with Pitney Bowes and leading CCM providers, is enabling business worldwide to take complete charge of the complex customer journey

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9th

May 2019

Deliver seamless communication for exceptional customer experience with quadient

Posted by Yogesh Gupta| Customer Communication Management

Companies need to deliver delightful experiences to customers with relevant, meaningful and personalized omni-channel communications in order to gain the competitive advantage and build customer loyalty.

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17th

Apr 2019

Why CCM solutions are indispensable for modern enterprises

Posted by Amardeep Kumar| Customer Communication Management

Real-time, multi-channel and interactive communications can dramatically lead to improvised CX through a centralised Customer Communication Management platform in various ways. Leading CCM integrations create hyper-personalised real time contextual communication across multiple channels

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11st

Apr 2019

OpenText, designing communications spanning the customer’s lifetime

Posted by Yogesh Gupta| Customer Communication Management

For organizations desiring an improved CCM, or one synchronised to the requirements of the millennial customer, OpenText has emerged as a force to reckon with.

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28th

Mar 2019

Driving customer engagement in a fast-paced BFSI domain with Messagepoint

Posted by Yogesh Gupta| Customer Communication Management

With Messagepoint the time to market has decreased as users can modify content on their own in Messagepoint’s SaaS content management solution. Apart from that they can also utilize graphical elements inherent in Messagepoint to create or modify mailer designs.

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