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AI / ML

14th

Nov 2019

The 3 types of trending chatbots and which one is right for you?

Posted by Anand Singh Bhandari| AI / ML

We are witnessing an era where customers with short attention spans demand intuitive and effortless customer experience. In this scenario, chatbots have arrived as the right solution for brands to satisfy the demands of customers for exclusive and personalized attention with round the clock availability

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31st

Oct 2019

5 top reasons chatbots are disrupting marketing

Posted by Anand Singh Bhandari| AI / ML

Behind this science-fiction buzzword hides just a regular computer program configured to automate certain tasks, help customers by providing predefined answers to some frequently asked questions, dealing with some of the fundamental problems they face

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22nd

Oct 2019

6 top ways chatbots can propel Customer Journey Mapping

Posted by Anand Singh Bhandari| AI / ML

In this fast-paced world, competitive differentiation is all about providing the best possible experience at every step of the customer journey. There is no doubt that time is running out for those who still doubt the impact of work on the use of chatbots to lead these trips. After all, it is the world of robotics.

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7th

Oct 2019

Top 4 AI and Machine Learning Use Cases to Boost Business Returns

Posted by Anand Singh Bhandari| AI / ML

AI & ML is here to stay and be a part of our daily lives. Espire has been seamlessly transforming the customer experience of our client through our robust customer engagement hub with full-proof DXM and WCM solutions.

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13rd

Sep 2019

Six top ways Chatbots boost your Customer Experience

Posted by Anand Singh Bhandari| AI / ML

A chatbot helps your customers to communicate with you for new services, service queries or grievance redressal etc. The platform could be your website, mobile applications or skype and other messengers and communication platforms like Skype, Facebook Messenger, WhatsApp, and even Alexa

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27th

Aug 2019

Demystifying AI and its 4 aspects to drive exceptional Customer Experience

Posted by Anand Singh Bhandari| AI / ML

While we do not have human-looking robots that interact with us on a daily basis as in those films, we interact with a similar technology without a face every day and this technology is referred to as Artificial Intelligence

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23rd

Aug 2019

Top 7 reasons why chatbots can transform your CX

Posted by Anand Singh Bhandari| AI / ML

A chatbot is a multi-tasking solution which saves a user from the hassle of using multiple platforms to perform a set of tasks like selecting a restaurant, booking a reservation and adding an event into the calendar

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4th

Jul 2019

6 advantages of AI that can supercharge your customer experience

Posted by Anand Singh Bhandari| AI / ML

AI helps you do more than just collect and handle customer feedback. It helps you to go ahead and create unique experiences for each client, based on his past behavior and data

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