img

Author : Kaustubh Varde

Director, EMEA - Digital Transformation and CX Services

Kaustubh is one of the key people responsible for business development efforts at Espire, in UK & EMEA. He has proficient knowledge in Digital CX services, and a keen learner in the technology sector with deep-set experience to advise customers on digital journey, redesigning CX, and finding art of possible.




Data Analytics and BI capabilities are disrupting the energy and utilities sector, allowing them to tap into their archival data to design scalable solutions for streamlining operational strategies and delivering enhanced customer experience

Current COVID-19 challenge has fast tracked the push from Print to Digital with Providers now being forced to bring in digital solutions much faster in their roadmap. Budgets are being relooked to focus on investments in digital technologies and solutions, and reduce on operational spends, factories consolidation etc.

Traditionally CCM has been a means/solution for transactional communication which shared customers’ bank statements, bills, policy documents in print/email format. While that remains one of the primary requirements, the opportunities it offers today to communicate effectively and service the customers better are immense

Subscribe To Our Blog

By clicking on "SUBSCRIBE NOW" you acknowledge having read our Privacy Notice.