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    Espire’s 5 step approach to Sitecore 9.2 upgrade

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    Transform your CX strategy

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About Author

Vikas

Vikas Kumar

Director - Digital Content Management

Vikas a Marketing Technologist heads the Customer Experience Platform practice at Espire. He leads all initiatives for competency building within the practice, especially on platforms such as Sitecore, Acquia (Drupal), SDL and others. Vikas plays a key role in the design and development of best practices that can help our clients implement customer experience initiatives.

Author's Post

10th

Dec 2019

Sitecore 9.3: Top 5 Features to elevate experience of marketers

Posted by Vikas Kumar| Sitecore

The release of Sitecore Experience Platform (XP) 9.3 is the major announcement by Sitecore during Sitecore Symposium 2019. The symposium announced the release of several exciting and innovative products focused on seamless content delivery, fluid content management and flexible usability features.

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18th

Nov 2019

Sitecore CRM Connectors - Opening up a World for Integrated & Superior User Experiences

Posted by Vikas Kumar| Sitecore

While Sitecore is positioning itself as a versatile marketing tool, the truth is that the only way to truly reach a comprehensive view of customer interactions with your brand and use this information to deliver personalized content, is to integrate it with the CRM system

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25th

Oct 2019

Sitecore 9.2 upgrade top tips from Espire to simplify the process

Posted by Vikas Kumar| Sitecore

In the era of hyper personalization and exclusive customer expectations, Sitecore has emerged as the leader in the customer experience space. Sitecore with its new upgrade to 9.2 has brought in promising and worthwhile changes.

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26th

Sep 2019

Why should sitecore exm be a preferred emailing solution for brands

Posted by Vikas Kumar| Sitecore

The Email Experience Manager has been in Sitecore (EXM) for more than 5 years but has now become an out of box feature of Sitecore 9 XP and above. EXM allows brands to create contextual, targeted and personalized email campaigns, and deliver them straight to the customers.

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9th

Sep 2019

Here are 5 Important Ways to Meet & Exceed Customer Expectations

Posted by Vikas Kumar| Customer Experience

Meeting and exceeding customer experience is not an easy task. It is an ongoing process to offer superior customer experience and keeping customers brand loyal. You thus need to know your customers well to understand their needs and expectations

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4th

Sep 2019

Quick Tips To Improve Your Customer Experience Strategy

Posted by Vikas Kumar| Customer Experience

Customer experience measurement helps organizations to know what leads to customer satisfaction and dissatisfaction and thereby take necessary steps towards creating a customer experience strategy

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29th

Jul 2019

5 ways live chat can transform your CX strategy

Posted by Vikas Kumar| Customer Experience

Businesses today are equipping themselves with live chats to provide a seamless experience to their customers. A live chat delights customer interaction and creates memorable experience to build long lasting relationship

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26th

Jul 2019

How customer service can make or break CX for your brand

Posted by Vikas Kumar| Customer Experience

Although seemingly different from customer experience, a seamless customer service over a period of time impacts the perception of the customer about the brand. A good customer service hence will lead to improved customer experience over time and attracts customers towards the brand

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24th

Jul 2019

Top 4 metrics to measure your Customer Experience

Posted by Vikas Kumar| Customer Experience

Measuring your CX performance starts with selection of right CX metrics. The objective of every prominent CX metric is to track whether your solutions, aligned with your CX strategy, to address the problem of customers are actually working

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11st

Jul 2019

8 ways to meet your Personalization goals

Posted by Vikas Kumar| Digital

Personalized websites as a concept is all about displaying contents that fulfils the expectations of the users giving them the feeling of exclusivity and personal attention. An effective approach to personalization can give you an edge with your competitors by providing truly superior customer experience

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21st

Jun 2019

Changing business needs replaces ecm with content services

Posted by Vikas Kumar| Digital

Content services is an approach of utilizing the evolving technology and its tools and strategies for improving operational efficiency.

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11st

Jun 2019

6 top ways automation technology will boost CX in 2019

Posted by Vikas Kumar| Customer Experience

Automation helps companies focus on more high-touch communication involving machine learning, IoT, AI, Natural Language Processing (NLP) and Big Data- all of which support a satisfied CX for customers

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21st

May 2019

Enhancing student experience in the digital age

Posted by Vikas Kumar| Digital

Espire has been enabling universities to transform student experiences, our expertise in digital experience platform powered by Sitecore leverages best practices to enhance student engagement for higher education institution

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30th

Jan 2019

CX trends to watch for in 2019

Posted by Vikas Kumar| Customer Experience

Hyper-connected customers of today are seeking more meaningful, personalized and relevant conversations with brands. If you fail to deliver such cross-channel brand experiences and multi-channel customer communication (website, mobile, e-mail, print,

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28th

Jan 2019

Personalization : The new game changer with sitecore and salesforce driving the engine

Posted by Vikas Kumar| Sitecore

Brands can no more rely simply on content development and search engine rankings with cut throat competition and more than ever demanding customers. Websites with dynamic landing pages and interfaces fail short on the demands of converting casual

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