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About Author

Anand

Anand Singh Bhandari

Director - Business Analytics

Anand heads the Business Intelligence practice for Espire, playing the lead role in establishing best practices and our roadmap for a robust BI practice. He ensures development and implementation of frameworks for rapid project deployment and capability enhancements in the group.

Author's Post

14th

Nov 2019

The 3 types of trending chatbots and which one is right for you?

Posted by Anand Singh Bhandari| AI / ML

We are witnessing an era where customers with short attention spans demand intuitive and effortless customer experience. In this scenario, chatbots have arrived as the right solution for brands to satisfy the demands of customers for exclusive and personalized attention with round the clock availability

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31st

Oct 2019

5 top reasons chatbots are disrupting marketing

Posted by Anand Singh Bhandari| AI / ML

Behind this science-fiction buzzword hides just a regular computer program configured to automate certain tasks, help customers by providing predefined answers to some frequently asked questions, dealing with some of the fundamental problems they face

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22nd

Oct 2019

6 top ways chatbots can propel Customer Journey Mapping

Posted by Anand Singh Bhandari| AI / ML

In this fast-paced world, competitive differentiation is all about providing the best possible experience at every step of the customer journey. There is no doubt that time is running out for those who still doubt the impact of work on the use of chatbots to lead these trips. After all, it is the world of robotics.

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7th

Oct 2019

Top 4 AI and Machine Learning Use Cases to Boost Business Returns

Posted by Anand Singh Bhandari| AI / ML

AI & ML is here to stay and be a part of our daily lives. Espire has been seamlessly transforming the customer experience of our client through our robust customer engagement hub with full-proof DXM and WCM solutions.

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13rd

Sep 2019

Six top ways Chatbots boost your Customer Experience

Posted by Anand Singh Bhandari| AI / ML

A chatbot helps your customers to communicate with you for new services, service queries or grievance redressal etc. The platform could be your website, mobile applications or skype and other messengers and communication platforms like Skype, Facebook Messenger, WhatsApp, and even Alexa

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27th

Aug 2019

Demystifying AI and its 4 aspects to drive exceptional Customer Experience

Posted by Anand Singh Bhandari| AI / ML

While we do not have human-looking robots that interact with us on a daily basis as in those films, we interact with a similar technology without a face every day and this technology is referred to as Artificial Intelligence

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23rd

Aug 2019

Top 7 reasons why chatbots can transform your CX

Posted by Anand Singh Bhandari| AI / ML

A chatbot is a multi-tasking solution which saves a user from the hassle of using multiple platforms to perform a set of tasks like selecting a restaurant, booking a reservation and adding an event into the calendar

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9th

Jul 2019

5 technological breakthroughs that are changing the CX landscape

Posted by Anand Singh Bhandari| Customer Experience

Modern technological advancement and consequent rise of Artificial Intelligence, Internet of Things, Big data analytics and augmented reality are helping companies to provide experiences to customer that delights them and keeps them loyal

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4th

Jul 2019

6 advantages of AI that can supercharge your customer experience

Posted by Anand Singh Bhandari| AI / ML

AI helps you do more than just collect and handle customer feedback. It helps you to go ahead and create unique experiences for each client, based on his past behavior and data

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28th

Jun 2019

6 reasons why banks are adopting big data analytics

Posted by Anand Singh Bhandari| Analytics

Big Data Analytics is the key component for banking sector and its adoption into the existing workflow is one of the key elements for prevailing and surviving in the rapidly evolving business environment

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27th

Jun 2019

How CX analytics can boost customer journey for your brand

Posted by Anand Singh Bhandari| Analytics

How can such customer experience strategy be measured? With the development and evolution of digital technology customer experience analytics is used to better understand customer behavior and successful implementation of customer experience strategy.

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7th

Mar 2019

How AI and Big Data is revolutionising the insurance industry

Posted by Anand Singh Bhandari| Insurance

Presently companies study their client’s information received at their end and not on real time basis. A real time information gives an edge to the insurer by saving money that would have otherwise been spent on expensive assessments and audits.

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21st

Feb 2019

Data driven marketing is indispensable for strong CX

Posted by Anand Singh Bhandari| Customer Experience

Getting the right audience at the right time with the right message is essential to drive relevant participation and meaningful communication. To achieve this, your marketeers need to align their campaigns along data rich trajectory, understand the various user

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24th

Dec 2018

Massive parallel processing in cloud big data

Posted by Anand Singh Bhandari| Analytics

Have you ever wondered - How Pyramid of Giza was built? What it takes to run a chip? What's the universe made up of? Let us throw some light on this. The basic fabric of nature is that it is made up of building blocks that needs to be atomic in nature and

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