Nitin is a highly skilled technology professional with diverse experience in managing service delivery. He has been leading end-to-end service delivery management for Espire's UK customer base, and has a demonstrated history of delivering superior CX solutions for leading brands. A pre-sales architect for customer communications solutions, he has also taken up the role of technical consultant with a history of working in the human resources industry. Nitin has successfully delivered large scale transformation programs for better operating efficiencies.
With over 17 years of experience with expertise in CCM, business intelligence tools, business analysis, and software project management - Nitin has been proactively leading the execution of projects of all sizes using Requirement Analysis, XML and Agile methodologies within budget and time - ensuring quality standards.
He holds an MBA degree in Operations Management & Supervision along with a degree in Bachelor of Engineering.