Application Support and Maintenance

The scope to reduce the application management investments in an enterprise is dramatically improved when the cost of support and maintenance of applications are optimized. This is a key area of expertise for Espire. We follow a metrics based approach to software support and maintenance through which we continually recommend and implement improvements and assessments of the support and maintenance processes of our clients' applications.

Espire offers a comprehensive spectrum of application maintenance & support services:

Software Maintenance and Support Lifecycle

Software Maintenance and Support goes through five phases at Espire. The following image depicts the activities involved in each phase:

Espire offers Level 1, Level 2, and Level 3 support teams:

As technical support and maintenance engagement matures, Espire ensures that the front line teams become more and more knowledgeable on the application and the issues involved. This results in the client receiving meaningful, accurate solutions promptly.

Value Proposition

  • Rapid escalation and stringent support processes offer fast, efficient and quality resolution
  • Choice of support and maintenance options allow you to choose what is best for your requirements
  • 24*7support for mission critical applications , ensuring support is available when you need it the most
  • Monitored SLAs available for customers enabling clients to track the quality of service.
  • CMMI Level 5 compliant processes and ISO 9001:2000 certified
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Client Speaks

 
“You will be pleased to hear that the system testing is going very well and I have had nothing but positive comments regarding the system.”
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