Customer Relationship Management

Keeping in mind the pace at which technology is changing today, it is important to retain existing customers and expand business. The better a business can manage the customer relationships, the more it will generate revenue.

Customer Relationship Management (CRM) helps businesses to gain an insight into their customers’ behavior and transform their business operations to ensure maximum customer satisfaction. Our consultants enable the organizations to build strong customer relationships using advanced, flexible and cost effective CRM strategies that are best fit for your business.

Espire’s CRM solutions use innovative approach and deliver tailor-made customer experiences with increased visibility, enhanced support, simplified user interfaces and real time reporting system.

We work with a wide range of CRM products including Oracle CRM, Microsoft CRM and Our end-to-end CRM services include devising CRM strategy, feasibility analysis, CRM implementation, upgrade, data migration and managed services.

Service Offerings

  • Consulting - Espire’s consulting practices, from feasibility and technology analysis to application support, help to analyze and transform your CRM initiatives and manage end-to-end customer relationships
  • Implementation - Our CRM implementation services empower your sales, marketing and service organizations to enhance customer loyalty and improve business results
  • Customization & Integration - With our comprehensive set of tools and frameworks, we can help you to achieve quicker ROI, relevant and timely communication with customers, reduce costs and increase productivity
  • Upgrade Services - Espire’s CRM upgrade approach offers the most cost-effective solution for your organization to help improve performance of your business functions
  • QA and Testing Services – Our proven expertise in testing methodologies helps to reduce time and effort in testing with managed and automated testing services
  • Business Intelligence and Analytics - Espire’s advanced Business Intelligence solutions predict your sales and marketing trends and, support real time insights for your decision making process
  • Customer Data Integration - The accelerated CDI solutions from Espire help in managing your customer information and empower your business with increased revenue and enhanced customers relationships
  • Support and Maintenance - To reduce operational and maintenance costs, Espire offers multiple support and maintenance services such as application support and enhancement, performance tuning, user and database administration

Service Approach

Espire delivers end-to-end business solutions that drive profitable growth and enhance customer and brand loyalty. Our focus is to deliver excellent results and transform your traditional systems with our extensive domain knowledge.

At Espire, we have skillful consultants and resources to address the variety of complex processes and technology solution elements for your industry-specific needs.

Business Benefits

  • 360 degree view of business
  • Personalized customer experience across multiple channels & devices
  • Enable insightful decisions using real time analytics
  • Control operational costs with consistency in process compliance
  • Support organizational-level data sharing
  • Reduce operational cost
  • Provide vital customer information 24X7
  • Identify new opportunities with predictive analysis
  • Enable seamless engagement across multiple channels

Value Proposition

  • Dedicated CRM practice with capability to provide complete lifecycle CRM solutions across Microsoft, Oracle &
  • Strategic alliances with leading product vendors and partnership approach to stay connected with current technology trends
  • Use of rapid development & upgrade accelerators
  • Cost optimized delivery and engagement models
  • Global standards in Quality: Appraised at CMMI Level 5 Ver 1.3, ISO 27001:2005 & ISO 9001:2008 certifications and ITIL process framework

Technologies / Tools