OVERVIEW

Adopting new-age disruptive technologies like social, mobile, analytics, cloud computing and internet of things is not only complex but a company-wide endeavor to reduce IT expenditures and enhance service quality to drive business efficiency. Espire’s agile, secure and comprehensive approach to IT managed services based on ITIL best practices can bring down your costs significantly and maximize return on your investments in technology.

With over a decade’s experience in managing agile infrastructure environments, supported by our association with leading technology providers, will help you sharpen your competitive edge. We manage complex IT environments across industry verticals and organizations, providing a cost effective, flexible and scalable framework to extensively support your IT requirements.

OFFERINGS

  • Cloud Services: We provide end to end cloud management that includes cloud consulting, cloud implementation service, cloud integration and cloud support services. With our fully integrated help desk system for issue resolution that is in alignment with industry standard SLA’s, we also support on premise migration to Office 365.
  • Database Services: Our 24*7 database management and support services involves managing all types of database including Oracle, SQL Server and mongo DB. We assist our clients in database monitoring, incident resolution, security patching, installation & upgrade, performance analysis and database back up & recovery.
  • Windows Server Management: In partnership with leading technology specialists like Windows, vmware and Microsoft, we help in server management of new and existing servers ensuring high performance of your windows server environment. This includes BAU support activities like new server deployment, incident resolution, security patching, server administration and disaster recovery planning and execution.
  • Linux Server Management: We offer Linux managed server support, capacity planning, installation, configuration, troubleshooting and maintenance for new and existing servers. Our 24*7 support of Linux operating systems includes openSUSE, redhat, solaris, hpUX and AIX.
  • Patch Management Services: Patch management solutions from Espire involves continuous monitoring of security issues arising from your operating systems and also assisting clients in developing their patch management process. We deploy best practices leveraging industry standard tools like Microsoft system centre configuration manager, WSUS and Altris.
  • Software Packaging and Distribution Services: Our service includes remote deployment of software and covers all activities starting right from the pre-pilot phase to performing pilot deployment and finally the full rollout of the software package.
  • Monitoring Services: Espire’s 24*7 event based monitoring team conducts eyeball monitoring of customer servers based on tools provided by customer. The monitoring team ensures maintenance of CMDB of configuration items for infrastructure devises, alert to ticket ratio and threshold management for parameters like CPU, monitor and disk.
  • Batch Processing Management: We facilitate batch support using batch job schedulers, application console monitoring, SLA stream batch job monitoring and perform overall problem management on frequently occurring issues.
  • ITIL Process Management: Embed compliance into all processes with maintenance of all documentation for audit purposes. Espire’s team of specialists work with the client to define workflow for incident management, change management and service request processes.

Espire’s Approach

Espire’s Managed Services Framework

  • Service Strategy
  • Service Design
  • Service Transition
  • Service operation
  • Service Improvement

BUSINESS BENEFITS

  • Incident free, highly resilient, secure and future-proof application and infrastructure environment
  • Reduced IT and support costs with limited downtime due to seamless system maintenance and upgrades
  • Accelerate time to market with quick deployment and management of cloud infrastructure
  • Espire’s specialized resources providing 24x7x365 support on a global delivery model, with strict adherence to SLAs, ensuring uninterrupted continuity of services for clients
  • Espire’s fully integrated helpdesk system acts as a single point of contact for all technical support and requirements
  • Espire’s pool of specialized techno-functional consultants function as a seamless extension of your IT staff that can be ramped-up and scaled down as required
  • Espire's Managed Services are based on ITIL framework and driven by service delivery excellence, with Espire being one of the few global companies which is ISO 20000-1:2011, ISO 22301:2012, ISO 27001:2013 and ISO 9001:2015 certified and CMMI Level 5 Ver 1.3 Appraised (DEV+SVC)

Tools and Technologies

  • Cloud – Microsoft Azure, Amazon web services, IBM cloud
  • Database – Oracle database, SQL server, mongo DB
  • Windows – Windows, vmware, Microsoft Hyper-V
  • Linux – Linux, AIX, openSUSE, Solaris, hpUX
  • Patch Management – Microsoft system centre configuration manager, Altiris, Windows server update services
  • Software Packaging – Flexera software Install Shield, IBM Tivoli, Microsoft system centre configuration manager