OVERVIEW

Espire’s CRM Center of Excellence (CoE) spearheads complex CRM projects for global businesses, enabling them with future-ready, unified, self-serve platforms, equipped with comprehensive cross-channel sales, marketing and customer service tools.

Global businesses are leveraging our CRM services to plan, personalize and optimize cross-channel customer journeys, guiding customers on their unique 1-to-1 journeys with the brand, the way they envision it.

Espire’s CRM services are part of our powerful and customizable Customer Engagement Hub that includes all key enablers of excellent CX - CRM, Digital Content Management, Experience Design, Customer Communication Management and Customer Analytics. Espire’s complementary Cloud and Integration services ensure that our CX solutions are seamless integrated with your existing IT environment.

We are uniquely positioned to build comprehensive CRM solution strategies designed to power larger CX goals of the clients, because of our CRM expertise coupled with our experience in strategy, implementation and management of end-to-end customer experience (CX) transformation projects.

OFFERINGS

Espire’s Technology and Consultative CRM Offerings

  • Strategic consulting services provided by Espire's CRM Center of Excellence (CoE) consisting of techno-functional consultants and developers with expertise in CRM solutions as well as integration, analytics and cloud technologies.
  • End-to-end deployment including assessment of client' specific business needs, identifying right solutions, formulating data migration plan, robust deployment strategy and ensuring timely implementation of solution, powered by Agile methodology and DevOps.
  • Integration services ensuring seamless integration with existing business applications in client's IT environment

BUSINESS BENEFITS

  • Empower your Marketing, Sales and Customer Service teams to effectively engage with the hyper-connected, on-the-go customers with meaningful, personalized and relevant conversations, seamlessly across all channels
  • Access to Espire's full-fledged CRM Center of Excellence consisting of CRM and CX transformation consultants along with specialists in cloud and integration services
  • Espire’s pool of specialized CRM Subject Matter Experts (SMEs) and consultants functioning as a seamless extension of your IT staff that can be ramped-up and scaled down as required
  • Quick solution deployment, by leveraging Espire’s vast repository of re-deployable CRM solutions frameworks for all industries
  • Tapping Espire’s cross-industry experience in strategy, implementation and delivery of CRM solutions, driven by best practices
  • Agile project management with DevOps practices ensuring delivery of high quality solutions within the stipulated schedule
  • Optimized cost with a global delivery, time-tested processes, quality systems and methodologies to nullify cost and schedule overruns
  • Service delivery excellence, with Espire being one of the few global companies which is ISO 20000-1:2011, ISO 22301:2012, ISO 27001:2013 and ISO 9001:2015 certified and CMMI Level 5 Ver 1.3 Appraised (DEV+SVC)

Tools and Technologies

  • Salesforce Sales Cloud, Marketing Cloud and Services Cloud
  • Salesforce Einstein
  • Salesforce Lightning