Espire has extensive capabilities in Customer Communication Management, providing solutions to the print and customer communications industry, across the globe, and have helped many of our customers overcome challenges they face in the various stages of their communications strategy, such as Pre-Processing, Document Composition, Post-Processing, Production Set-Up & Post-Production and Communication Delivery.
We have developed deep expertise in Customer Communication, employing solutions from leading providers such as Pitney Bowes, OpenText, GMC, Doxee and Prinova.
Pitney Bowes Offerings
"Strategic partnership with Pitney Bowes specializes us to transform and enhance customer experience by creating, printing & delivering critical documents across multi-channel "
Print & Mail Production : Integrate Pitney Bowes innovative output management and ADF solutions to create print and mail production facility
Communication Management : Easily create and centrally control all the customer communications, including transactional, on-demand and interactive documents, and delivered in virtually any media, including print, fax, web, email or SMS
OpenText Exstream Offerings
"Multi-channel customer communications management integral partners, provide deeply integrated OpenText Exstream solutions designed to make customer interactions more profitable"
Services using OpenText Exstream
Application Consolidator : Merging the application to save on postage and systematic segregation of delivery per customer
Communication Management : Inbound & outbound
Campaign Management : Enabling campaigns for business specific requirements
Interactive / On Demand : Dialogue Live, creation of DLF output, workflow management, interactive communication
Multi-channel Output :SMS, e-mail, print, PDF, mobile and social media
"Partnership with GMC enables us to deliver better customer engagement and improve the digital experience across multiple channels"
Services using GMC
Customer Insights : Integration with enterprise systems like CRM, ERP etc. , Web integration for social networking user profile and trends, forecasting & advanced customer analytics
Multi-channel Production & Customer Communications : SMS, e-mail, print, fax, RSS and web presentment, multi-channel delivery, publish on demand & online approval and postal optimization, Inspire hybrid mail & direct marketing, brand management portals & web-to-print and dynamic statement solutions and social media integration
Response Management : Measure and evaluate customer responses through multiple channels, continue the customer conversation and refine digital & print communications
Process Management & Automation : Risk reduction and error elimination, automatic archival, storage & retrieval and automated document factories solution
PaaS Digital Transformation Of Enterprise Multi-Channel Customer Communications
As a global Doxee partner, we specialise in providing cloud based managed services for delivery of high volume multi-channel customer communications using the unique Doxee Enterprise CCM cloud platform. We help customers efficiently manage their whole CCM lifecycle, leading to better engagement with their customers. Our solutions will ensure excellent customer experience for your clients, with a fully auditable set of controls, to support current and future customer communication requirements. Our key success metrics is to help our clients engage, retain and grow their customers base and we support these initiatives by bringing innovation opportunities, in combination with our lean delivery processes that deliver cost-optimised efficient CCM services
To keep pace with evolving business imperatives in the staffing and recruitment industry, we had a requirement to modernize several of our enterprise solutions. We chose Espire as our offshore development partner and they impressed us greatly with their expertise and in-depth understanding of business processes unique to our industry.