These days, customer communications are not just limited to a physical document output, but include personalized communications – which are quite often in multi-channel formats. Therefore, a strategic customer communications approach will help in retaining and growing your customer base and reducing the customer acquisition time.
With MCCCM Solutions & Services from Espire, your organization can transform and enhance customer experience by creating, printing & delivering critical documents across multichannel.
Multi-Channel Communications Delivery - Web, Mobile Devices, Tablets etc.,
Personalized, Localized & Targeted Promotions And Campaign Management
Integration With Mobile & Social Media Channels
Extract Insight From Customer Analytics - Web, Social & Mobile
Data Management & Pre-Processing
Document Creation, Design & Production
End-To End MCCCM Managed Services
Our MCCCM Platform Expertise
Espire has extensive capabilities in Customer Communication Management, providing solutions to the print and customer communications industry , across the globe, and have helped many of our customers overcome challenges they face in the various stages of their communications strategy, such as Pre-Processing, Document Composition, Post-Processing, Production Set-Up & Post-Production and Communication Delivery. We have developed deep expertise in Customer Communication, employing solutions from leading providers such as Pitney Bowes, OpenText Exstream, GMC, Doxee and Prinova.
To keep pace with evolving business imperatives in the staffing and recruitment industry, we had a requirement to modernize several of our enterprise solutions. We chose Espire as our offshore development partner and they impressed us greatly with their expertise and in-depth understanding of business processes unique to our industry.