Multi Channel Customer Communications Management

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These days, customer communications are not just limited to a physical document output, but include personalized communications – which are quite often in multi-channel formats. Therefore, a strategic customer communications approach will help in retaining and growing your customer base and reducing the customer acquisition time.


With MCCCM Solutions & Services from Espire, your organization can transform and enhance customer experience by creating, printing & delivering critical documents across multichannel.

  • Structured, Interactive & On-Demand Communications In Customer Preferred Formats - HTML, PDF, SMS etc.,
  • Multi-Channel Communications Delivery - Web, Mobile Devices, Tablets etc.,
  • Personalized, Localized & Targeted Promotions And Campaign Management
  • Integration With Mobile & Social Media Channels
  • Extract Insight From Customer Analytics - Web, Social & Mobile
  • Data Management & Pre-Processing
  • Document Creation, Design & Production
  • End-To End MCCCM Managed Services

Our MCCCM Platform Expertise

Espire has extensive capabilities in Customer Communication Management, providing solutions to the print and customer communications industry , across the globe, and have helped many of our customers overcome challenges they face in the various stages of their communications strategy, such as Pre-Processing, Document Composition, Post-Processing, Production Set-Up & Post-Production and Communication Delivery. We have developed deep expertise in Customer Communication, employing solutions from leading providers such as Pitney Bowes, OpenText Exstream, GMC, Doxee and Messagepoint.

Read more about our MCCCM Platform Services

Our deep domain expertise combined with knowledge and assets available in our Centre of Excellence gives us the advantage to tailor solutions that best fit your business and technology investments.


Service Offerings

Espire has expertise in providing the whole range in IT services starting from custom application development , migration, managed support, and more make us your ideal IT partner.

Our Customer Communication & Experience Management offerings include:

  • Strategy & Roadmap - Assessment of current strategy, technology and future roadmap
  • Solution Development - Application development for Document Composition, Output Management with social & mobile integration
  • Migration - From one document composition tool to another
  • Version Upgrades - Of CCM Applications from one version of platform to the next
  • Modernization - Enhance current application for interactive functionality
  • Managed Services - L1, L2 & L3 managed support, on-demand services and change management requests
  • Quality Assessment & Testing - Output, comparison testing & automated testing using leading industry tools

Service Approach

Our tailored approach is designed to address the unique requirements of our customers to better enhance customer experience.

Benefits offered by Espire’s multichannel MCCCM Approach

  • Enhancing quality and consistency of documents
  • Build customer loyalty
  • Integrated data acquisition and better content management
  • Effective content management and reuse owing to a central repository, versioning and workflow
  • Easy and centralized management of users, design resources and print jobs
  • Guaranteeing compliance with reduced time and investment productivity
  • Consistency in brand image and multi-channel communications

Business Values Addressed

The five valuable opportunities for better customer experience

  • Innovative Solutions and Frameworks
  • Advanced Processes
  • Integrating capabilities for Legacy & Latest technologies
  • Developing and Cataloging Reusable Components
  • Better ROI and implementation.