Overview

As a customer centric enterprise, your complex digital experience transformation plans need a fully integrated managed services approach, one that supports and powers your larger customer experience (CX) goals and gives you a competitive edge.

Espire’s Digital Experience Managed Services, based on ITIL framework along with our dedicated pool of digital experts and specialized IT resources, ensure delivering consistent and personalized brand and customer experience across all touch points. Our managed services teams help manage and maintain your infrastructure and processes to enable a robust, future-proof digital content management, multi-channel customer communication management and mobility solutions, powered by experience design, customer intelligence, automation, digital campaign management and customer journey mapping.

With ITIL framework as the foundation of our IT operations, our managed services are driven by service delivery excellence, with Espire being one of the few global companies that is ISO 20000-1:2011, ISO 22301:2012, ISO 27001:2013 and ISO 9001:2015 certified and CMMI Level 5 Ver 1.3 Appraised (DEV+SVC).

Offerings

Espire's Digital Experience Managed Services are offered as bundled as well as standalone packages for L1, L2 and L3 services. Support is provided 24*7*365 on a global delivery model, by a large pool of specialized resources.

Espire's comprehensive spectrum of digital experience managed services cover:

  • Service desk support
  • Production support
  • User support
  • Non-production support
  • Maintenance support
  • Enhancements support

Benefits

  • Customized managed services strategy, aligned to digital experience transformation goals for high performance system monitoring
  • Incident free, highly resilient, secure and future-proof delivery of a connected brand experience, seamless customer communication, digital content management and mobility solutions
  • Reduced IT and support costs with limited downtime due to seamless system maintenance and upgrades
  • Accelerate time to market with quick deployment and management of digital experience and cloud infrastructure
  • Espire's specialized resources providing 24x7x365 support on a global delivery model, with strict adherence to SLAs, ensuring uninterrupted continuity of services for clients
  • Espire's fully integrated flexible helpdesk system acts as a single point of contact for all technical support and requirements
  • Espire's pool of specialized techno-functional consultants function as a seamless extension of your IT staff that can be ramped-up and scaled down as required
  • Espire's Managed Services are based on ITIL framework and driven by service delivery excellence, with Espire being one of the few global companies which is ISO 20000-1:2011, ISO 22301:2012, ISO 27001:2013 and ISO 9001:2015 certified and CMMI Level 5 Ver 1.3 Appraised (DEV+SVC)

Tools and Technologies

  • DCM - Sitecore, SDL, SharePoint, Umbraco, Drupal
  • MCCCM - Pitney Bowes, Open Text, GMC Software, Doxee, Messagepoint
  • Mobility - Java, CSS3/HTML, jQuery, Kony
  • Experience Design - Axure, UXPIN, Adobe, HTML5, CSS3,JavaScript,AJAX,jQuery, AngularJS, Backbone.JS,compass,Bootstrap