Overview

Hyper-connected, on-the-go customers of today are seeking more meaningful, personalized and relevant conversations with brands. If you fail to deliver such cross-channel brand experiences and omni-channel customer communication (website, mobile, e-mail, print, kiosk and more) you cannot win their loyalty. This evolved consumer behavior is putting tremendous pressure on the businesses to rethink their digital experience strategy.

To win in this highly competitive customer-led market, Espire is empowering businesses with its comprehensive digital experience management solutions that include robust, future-proof and self-serve Digital Experience Management Platforms which have superior capabilities in digital content management, omni-channel customer communication management, customer journey mapping and digital campaign management powered by mobility, experience design, customer intelligence and automation.

Espire's Digital Experience Management solutions are proving to be game-changers for global businesses ensuring consistent, contextual and personalized brand and customer experiences across all touch-points.

Espire's Digital Experience Management Services are an important lever of our powerful and customizable Customer Engagement Hub (CEH) that includes all key enablers of excellent Customer Experience (CX) - such as Digital Content Management, Experience Design, Customer Communication Management, Customer Analytics, CRM and IoT. Our complementary Cloud and Integration services ensure that our CEH solutions are seamless integrated with client’s existing IT environment.

Being a leader in designing, implementing and managing digital experience management projects of any complexity and scale, Espire is enabling businesses of all sizes with impactful digital experience solutions, quickly and cost-effectively.

Benefits

  • Engage with the hyper-connected, on-the-go customers of today in a more meaningful, highly personalized and contextual manner, seamlessly across all brand touchpoints and communication channels (web, mobile, print, e-mail, kiosk and more).
  • Gain 360 degree view of customers, powered with customer intelligence, to understand customer behavior and respond quickly to customer preferences
  • Have complete control over customer journey across all brand touch-points and customer communication channels to guide customers on impactful journeys with the brand
  • Build effective customer conversion strategies by tapping insights from customer engagements, user profiling, segmentation, user behavior and customer journeys.
  • Espire's pool of specialized digital experience transformation Subject Matter Experts (SMEs) and consultants functioning as a seamless extension of your IT staff that can be ramped-up and scaled down as required
  • Ensured shorter project delivery time by leveraging Espire’s vast repository of ready-to-deploy and easily integrable digital experience technology frameworks and powered by Agile project management and DevOps practices
  • Optimized cost with a global delivery, time-tested processes, quality systems and methodologies to nullify cost and schedule overruns
  • Service delivery excellence, with Espire being one of the few global companies which is ISO 20000-1:2011, ISO 22301:2012, ISO 27001:2013 and ISO 9001:2015 certified and CMMI Level 5 Ver 1.3 Appraised (DEV+SVC)

Technologies

  • DCM: Sitecore, SDL, SharePoint/O365, Umbraco, Drupal
  • MCCCM: Pitney Bowes, OpenText, GMC Software, Doxee, Messagepoint
  • Mobility: Java, CSS3/HTML, jQuery, Kony | Platform Expertise: Android, iOS, BlackBerry and Windows 8
  • Experience Design: HTML5, CSS3, JavaScript, AJAX, jQuery, AngularJS, Backbone.js, Compass, Bootstrap