Application Managed Services

Improve the health and agility of the application portfolio with our Application Managed Support Services

Espire's Application Managed Services help optimize operational functionalities and enhance software applications for smooth running of your business, 24x7x365. We ensure our application maintenance services focus on balancing cost, complexity and capacity for enterprises, with lower cost of ownership and higher service levels.

Service Offerings

Our multi-level (Level 1, 2, 3) managed services capability involves assessing the technical environment, developing an SLA based model to ensure optimum application performance and, on-going change management.

Application Managed services are offered as a bundled as well as standalone package for L1, L2 and L3 services cutting across:

  • Service Desk Support
  • Production Support
  • User Support
  • Non-production Support
  • Maintenance Support
  • Enhancements Support

Our proven and mature global Application Management Services model delivers customer value through distinct customizable components:

  • Transition Framework
    The Agile framework offers empirical and incremental approach offering long term success
  • Engagement Framework
    Customized and coherent teaming approach driven by project metrics and business results
  • Service Management
    ITIL framework to support customer-focused approach and structure IT initiatives for an enterprise
  • Data Security and Knowledge Management
    The secured data integration mechanism with global and local ontology to foster exchange and avoid redundancy
  • Overall Governance Model
    To enable an ever-expanding, globalized and virtualized work world at macro and micro levels

Espire offers a comprehensive spectrum of application managed services covering multi-level ( Level 1, 2, 3 ) & 24*7 support and quality assurance

Technologies/ Tools

Microsoft .netJava LogoOracleLamp Logo

Service Approach

We offer user-friendly solution with multitenant architecture and ensure standardization with pace-layered application strategy principles.

This enables clients to focus on their core competencies, while acquiring significant business benefits from:

  • An integrated approach based on ITIL best practices
  • Complete and thorough integration of Service to enhance operational efficiency and quality
  • Provide pre-configured service transition solutions which can easily be customized to client’s needs
  • Robust process followed to set up service operations to manage Incident, Event and Problem Management
  • Direct Continual Service Quality Improvement Plans and build Application Management Services strategy and roadmap

Espire’s Value Proposition

Our consistent delivery models for globalized application managed support, focus on a holistic value for enterprises, which helps them improve operational efficiencies and optimize costs.

  • Business standardization backed by ITIL methodologies
  • Advance solutions to comply with global data security/privacy regulations
  • Flexible & Scalable Model for On-demand Resource Ramp up/Ramp down
  • Effective SLA management tool for ticket resolutions
  • Efficient transition and knowledge transfer
  • Ensures measurable cost benefits to achieve an optimized value, cost and risk business objective