News & Events Detail

Posted On : 21-Apr-2017

Utility Week Live | Birmingham, UK | 23 & 24 May 2017

Date : 23 and 24 May 2017

Location : NEC, Birmingham, UK

Did you know that half a million customers switch their utility supplier every month?* Lack of engaging customer experience (CX) is resulting in this massive customer churn. To acquire, engage and retain customers in the utilities industry – that spans gas, water and electricity sectors - it has become essential to deliver personalised, consistent and superior multi-channel customer experiences.

As a result, CX transformation is proving to be one the biggest game-changers for utilities industry. Utility Week Live 2017, one of the largest utilities’ events in the UK is set to discuss this and more such powerful innovations and technologies transforming this industry, opening up a whole new approach to serve utility customers.

This two day conference, to be conducted on 23rd and 24th May 2017 at Birmingham, England will bring under one roof, utility industry leaders who are strategic, operational and engineering decision makers. They will get to engage with key technology and business enablers of the utilities industry and learn about transformative technologies and emerging business models.

Espire Infolabs along with our partner, Pitney Bowes are delighted to be exhibiting at Utility Week Live. We will be showcasing how our Customer Engagement Hub (CEH) is powering customer experience transformation in the utilities industry, resulting in improved customer satisfaction, increased customer loyalty and reduced cost of customer service and acquisition.

Our comprehensive portfolio of customer experience transformation services for utilities industry, enabling engaging interactions across the customer journey, include:

  • Smart Bills
  • Personalised Interactive Video Communication
  • Intelligent Digital Self-Service
  • CX Assessment Health Check
  • CX Business Transformation Services

Visit our stand, #D49 at Utility Week Live to learn how our customer experience transformation services are building a strong competitive edge for utilities companies, worldwide.

Registrations are free of cost! To collect your free ticket, Register Now

You can also drop us a note at to know more about our digital transformation services.

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* Source of Data: Based on Market Data Indicators published by The Office of Gas and Electricity Markets (Ofgem), UK | 2016