Espire Infolabs Recognized As a Global Microsoft Dynamics CRM Specialist Provider in Gartner CRM Vendor Guide 2016
Gartner, in its recently released CRM Vendor Guide 2016 recognized Espire Infolabs as one of the top Microsoft Dynamics CRM Specialist Providers across the globe.
The CRM Vendor Guide is a report that Gartner, the global independent information technology research and advisory company, releases every year to aid businesses in choosing the right CRM vendors.
“In the last few years we have been working closely with Chief Information Officers and Chief Marketing Officers across the globe to chart out integrated customer experience strategy for their specific business goals. Offering innovative CRM solutions is a part of this larger goal of enabling our clients to deliver exceptional customer experience,” said Gagan Oberoi, CEO, Espire Infolabs. “And we feel great about being recognized by Gartner for our expertise in this domain, as a Microsoft Dynamics CRM Specialist Provider in the CRM Vendor Guide 2016.”
The Gartner CRM Vendor Guide 2016 highlighting an important trend, reported, “Most organizations have started to break away from an on-premises, packaged commercial software CRM system, which has been the dominant delivery model of the last 20 years. It is being replaced by a hybrid model that combines on-premises software with cloud-based CRM solutions.”
As a result, many enterprises are looking at configuring and deploying SaaS CRM solutions by looping in a CRM service provider with proven expertise in designing, integrating, implementing and supporting the complex change management requirements.
In this context, the research firm listed out top global CRM Service Providers for SaaS Implementations. And among the featured companies, Espire Infolabs was recognized under Microsoft Dynamics CRM Specialist Providers - Global System Integrators.
The CRM offering is part of Espire’s larger strategy of bringing customer-centric digital experience transformation for its clients through the combined power of innovative digital content management, multi-channel customer communication management, enterprise applications and IT infrastructure solutions.
Read more about Espire’s Microsoft Dynamics CRM capabilities here
Access the complete Gartner CRM Vendor Guide 2015, here
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