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The Hospital Club

Forest Room
24, Endell Street
London, WC2H 9HQ

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Next-Gen Secure Digital Platforms for Financial Services Industry

The massive digital wave has spawned the era of 'connected customers'. Unlike the traditional financial services customers, new generation digital customers demand:

  • Robust Data & Cyber Security: Strong assurance that the personal information shared with the company is completely secure and not vulnerable to any kind of data leaks or breaches.
  • Compelling Customer Experience (CX): Personalised, contextual and consistent CX every single time, across all digital touch-points.

Nailing these twin elements - data & cyber security and CX - has emerged as the new competitive differentiator, the key to winning digital customers' loyalty for financial services businesses.

A new breed of game-changing Next-Generation Secure Digital Strategy and Platform is surfacing as the powerful key for the financial services companies to solve these twin problems and stay at the top of their game!

In a power-packed conference we are all set to unveil valuable insights, best practices and business cases of how some of the leading financial services companies are exponentially increasing their profitability by taking the crucial leap to the next-generation secure digital platforms.

Join us at the conference on 29th November at The Hospital Club, London for interactive sessions with our expert speakers followed by networking and lunch.

This conference is unmissable for Marketing, Digital & Customer Experience Leaders and Technology & Cybersecurity Leaders of competitive financial services businesses.

Speakers

Ever wondered how the latest developments in technology are affecting our world?

Geoff White has. In fact, he dives deep into these issues as an accomplished keynote speaker and prolific writer, having spoken on panels and chaired debates at venues ranging from London's Chatham House think-tank to the Latitude music festival. His reports at Channel 4 News aim to create real-world change, with a particular focus on e-crime and cybersecurity: his words have brought about arrests, regulatory investigations and legislative action. Geoff also created the Data Baby project, a unique experiment which used a fictional online identity to expose how our personal data is being used - and abused - online. He now runs a series on cybercrime, tracking the shadow darkweb economy that feeds on stolen personal data, hacked computers and corporate incompetence.

He is also the co-creator of The Secret Life of Your Mobile Phone, a live, interactive phone hacking stage performance which shows how the global technology industry is harvesting the data leaking from your handset.

Paul has deep expertise in Digital Marketing, eCommerce and eBusiness acquired through extensive practical experience coupled with the rigour of applied academic research.

Paul cuts through the hype and takes a pragmatic, results driven approach on how to adopt digital marketing, helping organisations achieve optimal business and marketing objectives. He combines his practical expertise with incisive creativity thereby generating real market advantage for his clients.

He backs up his practical experience with grounded applied research. Paul has published peer reviewed papers on strategic digital marketing in collaboration with Oxford Brookes University and Henley Business School. His recent research projects investigated market segmentation in the age of the social consumer and another was concerned with the strategies the financial services industry is adopting to gain a single customer view.

As a Digital Marketing protagonist, Paul has often spoken and hosted panels at industry events as well as facilitating breakthrough planning workshops. He is a regular blogger on social media in a number of leading digital marketing online forums.

Paul holds a Master Degree with Distinction in Digital Marketing and eBusiness from Oxford Brookes University and is a Digital Experience Consultant with Sitecore.net.

Pravin Patel heads the European business operation for Espire Infolabs, a global Sitecore partner. Espire is a global technology company empowering businesses with innovative digital experience solutions, through the combined power of Digital Content Management (DCM) and Multi-Channel Customer Communication Management (MCCCM) solutions.

An industry veteran with over 30 years of rich experience, Pravin is responsible for strategically leading and expanding the digital experience transformation business of Espire in the UK and Europe. During his tenure, he successfully established crucial partnerships with leading digital experience transformation technology companies like SDL, Pitney Bowes and Doxee. A strong advocate of Customer Centric Solutions, Pravin played a significant role in the growth of Espire’s Customer Communication and Digital Content Management business lines.

Pravin has over 30 years of extensive experience in the IT Services Sector in the US and Europe. He has more than two decades of experience in the ERP domain, working in diverse roles ranging from developing solutions to executive management roles. He also spent many years acquiring experience in Strategic Vendor Management at Capgemini and developing the SME IT Sector in the UK. Prior to joining Espire, Pravin was Head of Technology (Customer Communication Management) with Pitney Bowes.