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Nov 1, 2016

3-4 PM GMT

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Data Protection and Cyber Security in Financial Services for the Connected Customer

The financial services industry is finally embracing new tech with gusto: there are now more banking interactions on mobile than there are in-branch! But as technology advances and the complexity of the supply chain increases, concerns over data management grow bigger and bigger. Data leaks and other cyber security breaches are no longer headlines as they become more frequent and organisations need to give the reassurance message to their customer base in order to remain relevant and trustworthy.

Such vulnerabilities are made more complicated due to the multiplicity of online channels (websites, social media, mobile devices and cloud technology) and customers expect faster and better services. But how can financial institutions find a balanced spot and give a positive approach to such a gloomy scenario?

Join Cybersecurity Expert and Journalist with Channel 4 News, Geoff White, Sitecore and Espire Infolabs, a global Sitecore Partner for an unmissable session about how Banking, Financial Services and Insurance (BFSI) businesses are working towards tightly securing the entire spectrum of their supply chain, while trying to catch up with a world where their customers expect services to be available in all digital touchpoints fast and securely and also gaining agility by leveraging customer engagement data to deliver faster service and compelling experiences.

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Speakers

Ever wondered how the latest developments in technology are affecting our world?

Geoff White has. In fact, he dives deep into these issues as an accomplished keynote speaker and prolific writer, having spoken on panels and chaired debates at venues ranging from London's Chatham House think-tank to the Latitude music festival. His reports at Channel 4 News aim to create real-world change, with a particular focus on e-crime and cybersecurity: his words have brought about arrests, regulatory investigations and legislative action. Geoff also created the Data Baby project, a unique experiment which used a fictional online identity to expose how our personal data is being used - and abused - online. He now runs a series on cybercrime, tracking the shadow darkweb economy that feeds on stolen personal data, hacked computers and corporate incompetence.

He is also the co-creator of The Secret Life of Your Mobile Phone, a live, interactive phone hacking stage performance which shows how the global technology industry is harvesting the data leaking from your handset.

Paul has deep expertise in Digital Marketing, eCommerce and eBusiness acquired through extensive practical experience coupled with the rigour of applied academic research.

Paul cuts through the hype and takes a pragmatic, results driven approach on how to adopt digital marketing, helping organisations achieve optimal business and marketing objectives. He combines his practical expertise with incisive creativity thereby generating real market advantage for his clients.

He backs up his practical experience with grounded applied research. Paul has published peer reviewed papers on strategic digital marketing in collaboration with Oxford Brookes University and Henley Business School. His recent research projects investigated market segmentation in the age of the social consumer and another was concerned with the strategies the financial services industry is adopting to gain a single customer view.

As a Digital Marketing protagonist, Paul has often spoken and hosted panels at industry events as well as facilitating breakthrough planning workshops. He is a regular blogger on social media in a number of leading digital marketing online forums.

Paul holds a Master Degree with Distinction in Digital Marketing and eBusiness from Oxford Brookes University and is a Digital Experience Consultant with Sitecore.net.

Pravin Patel heads the European business operation for Espire Infolabs, a global Sitecore partner. Espire is a global technology company empowering businesses with innovative digital experience solutions, through the combined power of Digital Content Management (DCM) and Multi-Channel Customer Communication Management (MCCCM) solutions.

An industry veteran with over 30 years of rich experience, Pravin is responsible for strategically leading and expanding the digital experience transformation business of Espire in the UK and Europe. During his tenure, he successfully established crucial partnerships with leading digital experience transformation technology companies like SDL, Pitney Bowes and Doxee. A strong advocate of Customer Centric Solutions, Pravin played a significant role in the growth of Espire’s Customer Communication and Digital Content Management business lines.

Pravin has over 30 years of extensive experience in the IT Services Sector in the US and Europe. He has more than two decades of experience in the ERP domain, working in diverse roles ranging from developing solutions to executive management roles. He also spent many years acquiring experience in Strategic Vendor Management at Capgemini and developing the SME IT Sector in the UK. Prior to joining Espire, Pravin was Head of Technology (Customer Communication Management) with Pitney Bowes.

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Why Attend

Here are a few things you will take away from this webinar

Marketing, Digital and Customer Experience Leaders from the Financial Services Industry

Technology and Cybersecurity Leaders in Financial Services Industry

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