Espire Helped a Telecom Company to Streamline Billing and Customers' Communication Processes
The speed of evolution of companies business has been very high, for that reason the company wanted a partner to help them to streamline billing and customers' communication processes. At the same time the client wanted to keep control of the communication process and to maintain a high level of services to its customers by an invoice delivery always on time and via the preferred channel.
The Espire team played a really fundamental role with its experienced team which helped the client in adopting Enterprise Communication Platform through a full outsourcing. The Doxee based services from Espire helps in detecting any breakdown or any defect in real time in the customers communication process .
- Easy transition to a flexible multi-channel and multi-provider model
- Savings by about 15% in printing costs
- Savings by about 30% in delivering costs
- On time delivery close to 95%
- Saving in Net Operating Working Capital up to 20%