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Development of an Automated Communications Application for a Global Document Management Company

Solution Overview

Espire developed and implemented the application (TTM1.0 and TTM1.1) effectively at the client office in Singapore. The gateway application acts as a processing layer to the system where the data will be collected (inflow) from different sources like EP, ITSS, and SYSTEM21, processed and re-distributed (outflow). A concept of interface layer was introduced in the system to integrate different systems with each other.

Business Benefits

  • Espire has eliminated the twin problems of human error and daily manual intervention in various critical tasks and the application continues to save time and cost of operation
  • Better communication between sales team and customers
  • Better synchronization of device information and billing
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