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Customer Experience

29th

Jul 2019

5 ways live chat can transform your CX strategy

Posted by Amardeep Kumar| Customer Experience

Businesses today are equipping themselves with live chats to provide a seamless experience to their customers. A live chat delights customer interaction and creates memorable experience to build long lasting relationship

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26th

Jul 2019

How customer service can make or break CX for your brand

Posted by Vikas Jamwal| Customer Experience

Although seemingly different from customer experience, a seamless customer service over a period of time impacts the perception of the customer about the brand. A good customer service hence will lead to improved customer experience over time and attracts customers towards the brand

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24th

Jul 2019

Top 4 metrics to measure your Customer Experience

Posted by Vikas Kumar| Customer Experience

Measuring your CX performance starts with selection of right CX metrics. The objective of every prominent CX metric is to track whether your solutions, aligned with your CX strategy, to address the problem of customers are actually working

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9th

Jul 2019

5 technological breakthroughs that are changing the CX landscape

Posted by Anand Singh Bhandari| Customer Experience

Modern technological advancement and consequent rise of Artificial Intelligence, Internet of Things, Big data analytics and augmented reality are helping companies to provide experiences to customer that delights them and keeps them loyal

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11st

Jun 2019

6 top ways automation technology will boost CX in 2019

Posted by Kapil Tyagi| Customer Experience

Automation helps companies focus on more high-touch communication involving machine learning, IoT, AI, Natural Language Processing (NLP) and Big Data- all of which support a satisfied CX for customers

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21st

Feb 2019

Data driven marketing is indispensable for strong CX

Posted by Anand Singh Bhandari| Customer Experience

Getting the right audience at the right time with the right message is essential to drive relevant participation and meaningful communication. To achieve this, your marketeers need to align their campaigns along data rich trajectory, understand the various user

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30th

Jan 2019

CX trends to watch for in 2019

Posted by Vikas Kumar| Customer Experience

Hyper-connected customers of today are seeking more meaningful, personalized and relevant conversations with brands. If you fail to deliver such cross-channel brand experiences and multi-channel customer communication (website, mobile, e-mail, print,

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