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About Author

Yogesh

Yogesh Gupta

Director

Yogesh has over 15 years of experience in managing successful deliveries for multi-channel customer communication management (MCCCM) services with expertise in CRM, billing and business intelligence tools. He has been in the forefront in executing small to large size projects using agile methodology within budget and time ensuring quality standards.

Being a certified trainer, he has trained resources in organizations like HCL, RMS, IBM, Broadridge Financial on multiple CCM products and is experienced in driving service improvement programmes as per industry standards. He is known for his capability to deliver complex IT system using Agile, Waterfall and V-Model methodologies within a large diversified team. He has an extensive experience in setting-up testing services within the organization, offshore capability centres and managing third party external testing team.

He has a wide experience in requirement gathering, design, development, system integration (SIT), user acceptance (UAT) and operational acceptance testing (OAT) support for end-to-end product and service roll-out. He has been managing diversified projects from different domain ranging from BI (Bharti Africa), telecom billing & invoicing (Vodafone Spain, Ireland, and Portugal), CCM Banking, insurance and utility projects.

Author's Post

11st

Apr 2019

OpenText, designing communications spanning the customer’s lifetime

Posted by Yogesh Gupta| Customer Communication Management

For organizations desiring an improved CCM, or one synchronised to the requirements of the millennial customer, OpenText has emerged as a force to reckon with.

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28th

Mar 2019

Driving customer engagement in a fast-paced BFSI domain with Messagepoint

Posted by Yogesh Gupta| Customer Communication Management

With Messagepoint the time to market has decreased as users can modify content on their own in Messagepoint’s SaaS content management solution. Apart from that they can also utilize graphical elements inherent in Messagepoint to create or modify mailer designs.

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