• Space

    Why do you need a digital workplace

    Collaborating from anywhere, anytime and any device

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  • Space

    OpenText - designing communications spanning the customer's lifetime

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  • Space

    Driving customer engagement in a fast-paced BFSI domain with Messagepoint

    The BFSI domain certainly has a greater need for investing in customer communications management (CCM) than any other

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About Author

Yogesh

Yogesh Gupta

Director

Yogesh has over 15 years of experience in managing successful deliveries for multi-channel customer communication management (MCCCM) services with expertise in CRM, billing and business intelligence tools. He has been in the forefront in executing small to large size projects using agile methodology within budget and time ensuring quality standards.

Being a certified trainer, he has trained resources in organizations like HCL, RMS, IBM, Broadridge Financial on multiple CCM products and is experienced in driving service improvement programmes as per industry standards. He is known for his capability to deliver complex IT system using Agile, Waterfall and V-Model methodologies within a large diversified team. He has an extensive experience in setting-up testing services within the organization, offshore capability centres and managing third party external testing team.

He has a wide experience in requirement gathering, design, development, system integration (SIT), user acceptance (UAT) and operational acceptance testing (OAT) support for end-to-end product and service roll-out. He has been managing diversified projects from different domain ranging from BI (Bharti Africa), telecom billing & invoicing (Vodafone Spain, Ireland, and Portugal), CCM Banking, insurance and utility projects.

Author's Post

9th

May 2019

Deliver seamless communication for exceptional customer experience with quadient

Posted by Nagesh Goyal| Customer Communication Management

Companies need to deliver delightful experiences to customers with relevant, meaningful and personalized omni-channel communications in order to gain the competitive advantage and build customer loyalty.

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6th

May 2019

Why do you need a digital workplace

Posted by Rajendra Rawat| Digital

The notion of a digital workplace has become a reality with the advancement of technology and further developments continue to have an effect as the workplace evolves. A digital workplace creates an environment that coordinates people, process and technology more closely than ever before.

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17th

Apr 2019

Why CCM solutions are indispensable for modern enterprises

Posted by Nagesh Goyal| Customer Communication Management

Real-time, multi-channel and interactive communications can dramatically lead to improvised CX through a centralised Customer Communication Management platform in various ways. Leading CCM integrations create hyper-personalised real time contextual communication across multiple channels

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11st

Apr 2019

OpenText, designing communications spanning the customer’s lifetime

Posted by Yogesh Gupta| Customer Communication Management

For organizations desiring an improved CCM, or one synchronised to the requirements of the millennial customer, OpenText has emerged as a force to reckon with.

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28th

Mar 2019

Driving customer engagement in a fast-paced BFSI domain with Messagepoint

Posted by Yogesh Gupta| Customer Communication Management

With Messagepoint the time to market has decreased as users can modify content on their own in Messagepoint’s SaaS content management solution. Apart from that they can also utilize graphical elements inherent in Messagepoint to create or modify mailer designs.

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14th

Mar 2019

7 tips for effective RPA implementation

Posted by Kapil Tyagi| RPA

RPA utilizes the robots to perform tasks by interacting with digital systems to execute a business process just like humans do. With RPA organizations can reduce the cost of staffing and employee engagement.

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7th

Mar 2019

How AI and Big Data is revolutionising the insurance industry

Posted by Anand Singh Bhandari| Insurance

Presently companies study their client’s information received at their end and not on real time basis. A real time information gives an edge to the insurer by saving money that would have otherwise been spent on expensive assessments and audits.

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1st

Mar 2019

Leveraging micro-moments to stay relevant with your prospects

Posted by Vikas Jamwal| Mobility

There are now hundreds of these micro moments that happen every day while customers scrolling through web pages, watching videos or sending online messages. Being present in all these moments to capture the customer's attention is a necessity for brands in the digital age.

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21st

Feb 2019

Data driven marketing is indispensable for strong CX

Posted by Anand Singh Bhandari| Customer Experience

Getting the right audience at the right time with the right message is essential to drive relevant participation and meaningful communication. To achieve this, your marketeers need to align their campaigns along data rich trajectory, understand the various user

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4th

Feb 2019

Driving personalization with xConnect APIs and custom facet data | Part 1

Posted by Surbhi| Sitecore

Personalization aims at delivering the right content to the right customer. The moment a user interacts with any of your systems, you are presented with a significant amount of data that can be utilized to deliver a moderately tailored and personalized experience

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4th

Feb 2019

Driving personalization with xConnect APIs and custom facet data | Part 2

Posted by Surbhi| Sitecore

Personalization aims at delivering the right content to the right customer. The moment a user interacts with any of your systems, you are presented with a significant amount of data that can be utilized to deliver a moderately tailored and personalized experience

Read more

30th

Jan 2019

CX trends to watch for in 2019

Posted by Vikas Kumar| Customer Experience

Hyper-connected customers of today are seeking more meaningful, personalized and relevant conversations with brands. If you fail to deliver such cross-channel brand experiences and multi-channel customer communication (website, mobile, e-mail, print,

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28th

Jan 2019

Personalization : The new game changer with sitecore and salesforce driving the engine

Posted by Vikas Kumar| Sitecore

Brands can no more rely simply on content development and search engine rankings with cut throat competition and more than ever demanding customers. Websites with dynamic landing pages and interfaces fail short on the demands of converting casual

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22nd

Jan 2019

Robotic Process Automation

Posted by Kapil Tyagi| RPA

The process by which businesses can train robots or computer software to emulate and routine or repetitive responses generally given by employees into higher ROI and time efficacy.

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21st

Jan 2019

Internet of Things

Posted by Rajendra Rawat| RPA

In a nutshell, IoT is a network of physical objects such as vehicles, machines, home appliances, etc., that use sensors to change data over the Internet

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28th

Dec 2018

3 Key digital strategies giving insurers a competitive edge

Posted by Shariq Imam| Insurance

The insurance industry is in one of the most disrupted phases in the current era and it will redefine the way this industry works. The industry has been clamped down by legacy mainframes and tight legislature, riddled with low customer

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24th

Dec 2018

Massive parallel processing in cloud big data

Posted by Anand Singh Bhandari| Analytics

Have you ever wondered - How Pyramid of Giza was built? What it takes to run a chip? What's the universe made up of? Let us throw some light on this. The basic fabric of nature is that it is made up of building blocks that needs to be atomic in nature and

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20th

Dec 2018

How and where to start penetration testing

Posted by Yatender Sharma| Testing

Penetration testing helps simulate behavior of a hacker through "White Hat" personnel, who injects malicious load or traffic into the system under test - to expose the vulnerabilities so that these observed vulnerabilities are resolved. This helps us to make

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