• Space

    Why do you need a digital workplace

    Collaborating from anywhere, anytime and any device

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  • Space

    OpenText - designing communications spanning the customer's lifetime

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  • Space

    Driving customer engagement in a fast-paced BFSI domain with Messagepoint

    The BFSI domain certainly has a greater need for investing in customer communications management (CCM) than any other

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About Author

Nagesh

Nagesh Goyal

Global Delivery Head - Customer Communications Management

Nagesh heads the global delivery organization for Customer Communications Management (CCM) Services at Espire. He is responsible for managing successful deliveries to all global customers for Multi-Channel CCM Services. He oversees programs and initiatives for the smooth functioning of Espire’s CCM Offshore Development Centers, ensuring clients receive high standards in customer experience, and ROI. Nagesh's responsibilities also include implementing quality benchmarks, best practices and effective program management principles to exceed our client’s expectations.

Nagesh has over 19+ years of experience, playing various technical and leadership roles including Product Development projects, Software Architecture, Consulting & Delivery Management in International environments. He has worked with top Fortune 500 companies to support their CCM, CRM, Web Content Management and eLearning initiatives. Nagesh has Proven expertise in strategy, risk management and business planning, reducing waste and cost through process re-design and agile management.

Author's Post

9th

May 2019

Deliver seamless communication for exceptional customer experience with quadient

Posted by Nagesh Goyal| Customer Communication Management

Companies need to deliver delightful experiences to customers with relevant, meaningful and personalized omni-channel communications in order to gain the competitive advantage and build customer loyalty.

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17th

Apr 2019

Why CCM solutions are indispensable for modern enterprises

Posted by Nagesh Goyal| Customer Communication Management

Real-time, multi-channel and interactive communications can dramatically lead to improvised CX through a centralised Customer Communication Management platform in various ways. Leading CCM integrations create hyper-personalised real time contextual communication across multiple channels

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