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About Author

Kapil

Kapil Tyagi

Technical Architect

Kapil Tyagi is a key figure in Espire’s Emerging Technologies Center Of Excellence (CoE) for Robotic Process Automation (RPA) and Conversational AI. He brings on board, in-depth knowledge of the latest trends and advancements in RPA and Conversational AI space, along with over 15 years of experience in application development on Microsoft technology stack.

Author's Post

11st

Jun 2019

6 top ways automation technology will boost CX in 2019

Posted by Kapil Tyagi| Customer Experience

Automation helps companies focus on more high-touch communication involving machine learning, IoT, AI, Natural Language Processing (NLP) and Big Data- all of which support a satisfied CX for customers

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14th

Mar 2019

7 tips for effective RPA implementation

Posted by Kapil Tyagi| RPA

RPA utilizes the robots to perform tasks by interacting with digital systems to execute a business process just like humans do. With RPA organizations can reduce the cost of staffing and employee engagement.

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22nd

Jan 2019

Demystifying Robotic Process Automation and How it Benefits Brands

Posted by Kapil Tyagi| RPA

The process by which businesses can train robots or computer software to emulate and routine or repetitive responses generally given by employees into higher ROI and time efficacy.

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