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Nagesh Goyal

Nagesh Goyal

Global Delivery Head - Customer Communications Management

About Me


Nagesh heads the global delivery organization for Customer Communications Management (CCM) Services at Espire. He is responsible for managing successful deliveries to all global customers for Multi-Channel CCM Services. He oversees programs and initiatives for the smooth functioning of Espire’s CCM Offshore Development Centers, ensuring clients receive high standards in customer experience, and ROI. Nagesh's responsibilities also include implementing quality benchmarks, best practices and effective program management principles to exceed our client’s expectations.

Nagesh has over 19+ years of experience, playing various technical and leadership roles including Product Development projects, Software Architecture, Consulting & Delivery Management in International environments. He has worked with top Fortune 500 companies to support their CCM, CRM, Web Content Management and eLearning initiatives. Nagesh has Proven expertise in strategy, risk management and business planning, reducing waste and cost through process re-design and agile management.

Nagesh has a Masters in Computers Applications along with Senior Management Program Certification from Indian Institute of Management, Calcutta. He loves to travel and enjoys long drives, movies and music.