Amardeep heads the Multi-Channel Customer Communications Management (MCCCM) practice for Espire. He has overall 13 years of industry experience in various roles, with 9 of those being exclusively in the Customer Communications domain. He brings an in-depth knowledge of the latest advances in MCCCM tools and technologies, deployment procedures and best practices in MCCCM and, has hands-on expertise with leading MCCCM technologies from Pitney Bowes, HP, GMC & Doxee.
With his team, Amardeep ensures capability building within our MCCCM specialization and leads the capture and sharing of knowledge repositories from MCCCM projects. He also helps establish unified rapid implementation frameworks and project roadmaps for MCCCM practice that ensure optimization of project costs and roll-out time. Amardeep also works closely with the sales and marketing teams to bring industry perspectives of current MCCCM trends, to help bring value added services for our global clients.